This article reports on a study investigating the relationship between the introduction of new management practices and the training provided by Australian enterprises for their employees. The new management practices investigated include teamworking, total quality management, lean production, business process re-engineering and the learning…

Three leadership styles are frequently discussed in the literature today: transactional, transformational, and most recently--transcendental. Managers may be able to put transactional, transformational, and transcendental leadership style theories into practice without inventing a new set of processes and procedures to achieve individual follower…

This paper addresses the issue of service quality evaluation within the higher education sector and stresses the need to develop measures that are both psychometrically and practically sound. The paper argues that recent debate surrounding the development of such measures has been too strongly geared toward their psychometric performance, with…

This article describes a model for creating a total quality environment (TQE) for learning in which everyone is considered a learner. The model consists of 11 interrelated characteristics derived from the literature in the areas of continuous improvement, leadership, learning, learning organizations, and spirituality. The characteristics in the…

ISO 9000 is a set of quality standards that assists an organization to identify, correct and prevent errors, and to promote continual improvement. Educational institutions worldwide are implementing ISO 9000 as they face increasing external pressure to maintain accountability for funding. Similar to other countries, in the United States vocational…

Though Total Quality Management (TQM) usually demands close involvement by an organization's leader, at the University of Chicago Business School (Illinois) TQM was implemented primarily through a series of "grass-roots" initiatives. The Dean of the School though not personally involved in implementation, gave his full, enthusiastic…

This paper offers suggestions on how individual faculty can apply Total Quality Management (TQM) practices to their teaching. In particular the paper describes the experiences and lessons learned by two business school faculty members who took to heart the "Galvin Challenge," Bob Galvin's challenge to professors at the Xerox Quality…

This paper provides a synthesis of the literature on the role of benchmarking, with a focus on its use in the public sector. Benchmarking is discussed in the context of quality systems, of which it is an important component. The paper describes the basic types of benchmarking, pertinent research about its application in the public sector, the…

Thirteen school districts, a regional training network, and a university in Florida formed a partnership to develop support for the implementation of the statewide plan, "Blueprint 2000." Funded by the Florida Department of Education, the partnership used a quality and systems framework for helping the schools and districts in their restructuring…

This publication contains 46 papers on self-study and improvement in institutions of higher education, particularly those institutions associated with the North Central Association of Colleges. The papers are grouped under six topic headings. The two papers in Chapter I, "Seeking Initial Affiliation with the Commission," describe…

Quality work teams that are based on W. Edwards Deming's business-management theories have proliferated at the school and district levels to handle problem solving and decision making. Teams are said to build stronger relationships among those involved in education and, ultimately, to benefit students because more people with broader perspectives…

In the wake of an extensive strategic planning process that refocused institutional values at Northland College, Wisconsin, the administration undertook linking the budget with the newly articulated plan. Incremental budgeting was no longer feasible, and the new budget would have to reflect streamlining and new ways of functioning. Consequently…

This paper explores the question of how quality is defined within the context of higher education in the context of the recent movements of education reform, technology in education, and quality management of education. It concludes that, to maximize the potential and strengths of each of these movements, they should be combined as a unified…

This digest discusses the role of continuous quality improvement (CQI) in college classroom effectiveness efforts, particularly specific institutions where sustained CQI programs have affected college classroom practice, these projects' common features, and lingering doubts about CQI. It discusses the general principles and philosophy of CQI and…

This document outlines a plan for the effective employment of adjunct faculty at North Iowa Area Community College (NIACC) based on existing policies and practices at Iowa's community colleges and at selected community colleges across the United States. Following a brief introduction, the plan describes NIACC's expectations for adjuncts' academic…