Describes a continuous school-wide effort begun in 1994 by Nogales High School (Arizona) to improve student writing. Nogales students in 2000 and 2001 scored at or above the state averages on the writing assessment portion of the Arizona Instrument to Measure Standards (AIMS). Advocates involving all teachers from all disciplines in the effort to…

Discusses total quality management as a holistic model of improvement for education which can be integrated with other school restructuring models. Elements of the model are explained, including administrative support, needs assessments, quality specifications, strategic planning, and progress assessments, both formative and summative; and three…

This paper describes in practical detail how a kindergarten teacher applied total quality management ideas, adapted for education, to her classroom. She helped children take responsibility for their own actions, got them involved in their learning, taught them to be proud of their work, established a fear-free environment, and actively involved…

Statistical process control (SPC), which employs simple statistical tools and problem-solving techniques such as histograms, control charts, flow charts, and Pareto charts to implement continual product improvement procedures, can be incorporated into human service organizations. Examples illustrate use of SPC procedures to analyze behavioral data…

The Total Quality Management (TQM) approach is defined and its implementation at the University of North Carolina-Charlotte in undergraduate admissions is described. Benefits and challenges of TQM are discussed, first from the perspective of the manager responsible for TQM, then from that of a front-line staff member and TQM team member.…

Describes elements of a partnership between Dallas County Community College District and Texas Instruments that draws on the concepts and processes of Total Quality Management (TQM). Suggests that such partnerships have the net effect of significantly improving and reinventing cooperative efforts to prepare students for the workforce. (MAB)

This article argues that a sound performance evaluation system benefits the employee, supervisor, and organization by providing a written record of efforts, by motivating employees, and by maximizing employee growth potential. It proposes that such performance evaluations are compatible with the Total Quality Management approach. Principles of…

Indiana University-Purdue University Indianapolis developed an economic model for resource allocation in its dental school and undergraduate business administration program, using responsibility centered management and total quality management techniques. The evolution, design, results, and limitations of the model are discussed. (MSE)

Relates the concept of total quality management to serving information users through remote access technology. The three key factors of personnel, user communication, and equipment support, as well as other areas of concern, are considered. (EAM)

Discusses a study of training and development in noneducational, profit companies that found total quality management the main training topic. Participant evaluations measured training effectiveness. Employees participated in training for personal satisfaction and increased capacity. Private sector trainers expressed concern about the lack of…

Syracuse University (New York) has found that the focused, collaborative approach to institutional administration embodied in Total Quality Management is beneficial. It requires allocation of adequate time and resources, observation of others, communication, addressing high-need areas first, and willingness to adapt, but it may bring resistance…

Activities at Delaware County Community College (Pennsylvania) in implementing Total Quality Management are examined and compared with criteria used by the United States Chamber of Commerce for making quality awards to businesses. Assessed areas include management leadership, strategic planning, customer focus, employee development, teamwork,…

Hoshin, or breakthrough, planning is the Total Quality Management method of integrating strategic planning into the daily work of organizational units. Delaware County (Pennsylvania) Community College's adaptation of the process and its use in daily management are described and presented in the form of a flow chart. (MSE)

The University of Kansas experience in applying Total Quality Management methods illustrates how use of flow charts can reduce substantially the time spent on a complex data-collection and reporting process. Although flow chart construction can be time-consuming, it is a systematic way to uncover sensible solutions with significant payoffs. (MSE)

Before jumping on another corporate bandwagon, educators should recall the primary difference between business and education. Workers produce consumer goods, whereas students should be concerned with constructing meaning. The marketplace model, even correctly applied, does not belong in the classroom. Total Quality Management is a content-free,…