Public undergraduate higher education institutions face a number of seemingly intractable problems. Among those problems are cost, accountability and access. The Malcolm Baldrige National Quality Award process is designed to help organization of any type address problems of organizational performance. This process has been used by manufacturing,…

Prediction models using graduation rate as the performance indicator were obtained for community colleges in California, Florida, and Michigan. The results of this study indicated that institutional graduation rate could be predicted effectively from an aggregate of student and institutional characteristics. A performance measure was computed, the…

Purpose: The ranking of top universities in the world has generated increased interest in the factors that enhance university performance. The purpose of this paper is to identify economic and cultural factors that affect the number of top ranking universities in each country. Design/methodology/approach: This paper first identifies the number of…

This article demonstrates the value of Foucault's conception of discipline for understanding organizational responses to rankings. Using a case study of law schools, we explain why rankings have permeated law schools so extensively and why these organizations have been unable to buffer these institutional pressures. Foucault's depiction of two…

The Shanghai Education Evaluation Institute (SEEI), expanding from the Shanghai Evaluation Institute for Higher Education first established in 1996, is an institution under the management of the Shanghai Municipal Education Commission. Among the provincial education evaluation agencies in China, it is by far the largest in terms of its scale and…

Accountability, which is closely related to evaluation of efficiency, effectiveness, and performance, requires proving that higher education has achieved planned results and performance in an effective manner. Highlighting efficiency and effectiveness and emphasizing results and outcomes are the basic characteristics of accountability in higher…

Community college Quality Enhancement Plans (QEPs) typically focus on improving student outcomes. QEPs are in many ways analogous to the campus improvement plans (CIPs) that have become standard practice for virtually all K-12 schools. K-12 campus and district leaders often seek school improvement ideas from other K-12 districts. However, much can…

In this paper, we examine the factors that influence the reputation or prestige of universities. We first develop a model of university behaviour which indicates how the decisions made by university officials would be chosen in order to maximize their respective reputations. In doing so, we assume that reputation is enhanced by the quality of…

This study examined the school and student predictors of early reading outcomes for kindergarten students enrolled in schools that participated in a beginning reading reform program. The study employed a nested design with students nested within schools and applied hierarchical linear modeling analyses to account for the organizational structure…

In most multi-campus studies of college impact that have been conducted over the past four decades, investigators have relied on ordinary least squares (OLS) regression as the analytic method of choice. Recently, however, some investigators have advocated the use of Hierarchical Linear Modeling (HLM), a method specifically designed for analyses…

Using results from the Collegiate Learning Assessment (CLA) administered at Central Connecticut State University, a public Carnegie master's-larger programs university in the Northeast, this study demonstrates time on spent on the test, student motivation, and to a lesser extent the local institutional administration procedures represent…

Leaders in Christian higher education are often unaware of how adult degree completion programs (ADCPs) impact a school's organizational behavior, and no research has examined employees' perceptions of its impact. This nonexperimental, descriptive study examined differences in employees' perceptions of the impact on organizational climate of the…

How states authorize postsecondary institutions to operate within their boundaries is one of the least well documented topics in higher education today. No two states do this the same way and jurisdictional boundaries among the state agencies that perform these functions are sometimes uncertain (Goldstein, Lacey, and Janiga 2006). The role of…

Purpose: This paper aims to develop and empirically test the performance-based higher education service quality model. Design/methodology/approach: The study develops 67-item instrument for measuring performance-based service quality with a particular focus on the higher education sector. Scale reliability is confirmed using the Cronbach's alpha.…

Over the past few decades, deterioration in student achievement has provoked a pervasive public sentiment that American institutions are failing to meet the needs and expectations of society. The growing public demand for transparency and accountability has fueled the integration of state-mandated learning outcomes assessment into the standards…