It is argued that, despite the special character of higher education and its institutions, the principles of the Total Quality Management approach (continuous improvement, consistent quality, staff/student participation, meeting customer needs, coordination, management procedures that detect poor quality and encourage good quality) can contribute…

The evolution of a Total Quality Management approach at Aston University (England) is chronicled, especially as it relates to changes in British higher education and the university in the 1980s. Focus is on the organizational context of the institution, steps taken to become informed about quality management, and refinement of objectives. (MSE)

Discussion of Total Quality Management in distance education focuses on science education offered through the University Extension (UE) of the University of South Pacific (Fiji). Suggests a redesign of science curricula and a relaxing of requirements for on-campus enrollment, so that UE science learners can study up to the degree level at their…

Discussion of measuring and improving the quality of library public services focuses on a method for quantifying and categorizing patrons' comments from a questionnaire developed at the College of Charleston (South Carolina) library. Topics include Total Quality Management, measures of user perceptions, and defining the service role of libraries.…

Discussion of the reorganization of the national higher education system by the Australian government focuses on a questionnaire distributed to university librarians that examined quality assurance processes and management. Topics include quality indicators and libraries; methodologies, including Total Quality Management; allocation of quality…

Examines a five-stage assessment model used at James Madison University (Virginia) to assess student learning and to guide policy. Includes identification of program objectives, selection or design of methods that measure those outcomes, analysis of assessment data, application of data for decision making, and use of data to bid for state funding.…

Interrogates similarities and misconceptions common to W. Edwards Deming and John Dewey, examining a reconciliation of the two within the context of motivation theory and concluding that Deming and Dewey are very similar in general outlook and the shared belief in the integrity of the individual within the social system. (SM)

The future of educational design, development, and improvement lies in integrating "how" with "what" and "why." Critical strategic thinking factors include abandoning comfort zones; focusing on ends, not means; linking all three planning and result levels; starting with an ideal vision; preparing measurable…

Indepth interviews with senior managers in six Australian universities revealed messy policy processes and considerable variation in quality policy practices. Quality policy's "big-picture" effect was to enhance national government control of higher education from a distance. A further effect was to increase inequalities among and within…

This paper provides further evidence to challenge the scepticism of successful interprofessional working. It is a story of a project to support families and children, more specifically, isolated mothers, and the use of continuous quality improvement and action research methodologies to engage a community and change service provision. Based on…

This case study illustrates one of the many possible ways to implement Kaufman's Organizational Elements Model (1992, 2000) for identifying and aligning organizational results and the means to achieve them. The model was applied in the context of a needs assessment effort between the Florida State University's Office for Needs Assessment &…

Malcolm Baldrige Awards has established a framework of operations in order to encourage accountability, transparent decision making, and optimal use of available resources. In 2001, the University of Wisconsin at Stout was the first higher educational institute to receive this award. Their operation has been prioritized into the factors of:…

Purpose: The purpose of this paper is to describe a self-assessment project, the steps taken and the tools used, and above all, focus on the evaluation made after the decision to discontinue, learning and acquiring knowledge about self-assessment as a methodology in educational organizations. Design/methodology/approach: In order to investigate…

Born out of a belief that higher education must improve its delivery of service, the School of Education and Human Services at Oakland University initiated and implemented a quality system. To better respond to market need, this initiative focused on current behavior and the future needs of the students, faculty, and school-at-large. This article…

This article offers an insight into the regulation and conduct of training and education in a globalised industry, and across an international labour market. Focusing on the cargo shipping sector of the maritime industry, it considers the provision of training and education for modern merchant officers within the context of an international…