This book addresses in different ways the prospect of improving the performance of government and nonprofit organizations. The chapters are clustered around enduring management challenges that may influence productivity in the public sector. Fifteen chapters discuss the challenges to productivity posed by immediate and distant changes in the…

This paper uses a quality-assurance framework to unify the application of school-effectiveness and school-improvement knowledge to a school system. The paper proposes that effective school development is enhanced by the implementation of quality systems that recognize the stages of performance-development cycles. It discusses quality-assurance…

A Total Quality Management (TQM)-based benchmarking study looked at the leadership of universities and colleges to identify, understand, and disseminate their best practices. The study found that outstanding leaders encouraged and promoted innovation. This spurred the development of novel programs and methods, even when to do so was extremely…

In 1992, the SouthEastern Regional Vision for Education (SERVE) began a 3-year research-and-development effort to support four schools and two school districts in the southeastern United States in their implementation of Total Quality Management (TQM) processes. This document describes the experiences and perceptions of the participating…

In an effort to determine success in establishing an internal culture consistent with the principles of total quality management, Northwestern Michigan College (NMC) conducted a study of faculty and staff attitudes and involvement in the college. The study focused on five measurements: improvement on NMC indicators of success, quality training and…

Prepared for a site visit by the North Central Association (NCA), this report describes the goals and vision of New Mexico State University's two-year branch campus at Carlsbad (NMSU-C) through the year 2000. The first section states the mission, goals, and purposes of NMSU-C, while the second describes six campus-wide initiatives to be completed…

This handbook provides assistance for tutors in Operation Success, a program to provide limited-income and first-generation college students with academic support services to enable them to persist and graduate from Wichita State University (Kansas). The program provides an interconnected series of academic support services; peer tutoring is…

This monograph describes how team- and process-oriented change techniques such as Total Quality Management (TQM) and Business Process Reengineering (BPR), were adapted to an academic environment to effect a comprehensive change program at the University of California Santa Cruz (UCSC). The $3 million program, begun in 1993, produced radical…

Information services managers have a responsibility to provide the best information delivery possible. The basic principles of total quality management can be used by information professionals to help justify library funding through the creation of an environment where customer-patron satisfaction is paramount. This book reveals how to apply the…

Recent changes in society have greatly complicated the ability to provide an equitable and high-quality learning experience for all students. This book provides a basic discussion of the issues that are intrinsic to cultural diversity, with a focus on the school administrator's role in affirming student diversity. It relates these issues to Total…

This paper introduces, as a new, relevant, technique for use in institutional research and planning, the concept of paradigms as presented by J. A. Barker. The paper uses as examples of these concepts analysis of two major problems, frequently found in higher education and institutional research and planning. These examples illustrate how outsider…

The community college's role in economic development has expanded beyond providing traditional vocational education and job training to include activities as diverse as management and technical assistance for new and small businesses, tech prep programs with high schools, cooperative education programs, partnerships with state agencies, and…

This publication offers suggestions for improving management so that organizations, especially further education institutions, will be more effective. The conceptual bases for the book are three "tool chests": strategic thinking, speedy decision, and total quality improvement. Chapter 1 clarifies strategic planning and provides case…

Total Quality Management (TQM) is a process and strategy designed to improve an organization's effectiveness and efficiency. The Elyria Schools, named as Ohio's model urban school district in 1991, uses TQM to implement updated strategic goals through a process emphasizing teamwork, best knowledge, prevention, and commitment to continuous…

This brief report summarizes a longer document with the same title. Many colleges and universities, in responding to public demand for higher education and the external challenges it creates, are employing Total Quality Management (TQM) techniques to improve quality, increase productivity, and decrease cost. The quality improvement process itself…