In an internationally competitive training environment, implementation of Total Quality Management (TQM) in vocational education can provide a comparative advantage in preparing the type of work force required for micro and macro economic reforms. The concept of TQM can be used as a management tool to improve the standards of vocational training.…

Running a university is fast becoming more challenging than managing a large corporation, in part due to greater quality demands by more groups in the face of shrinking resources and budget cuts. This paper argues against universities conducting business as usual in the face of societal change and increasingly greater challenges, and presents…

The implementation of Total Quality Management (TQM) in an organization implies a fundamental change in the way that organization functions. Therefore an examination of the adoption of the TQM philosophy necessitates a review of the most significant and latest literature on change theory and on the impact of organizational culture on change, as…

Designed to inform the marketing efforts of community college presidents, this document describes the importance of marketing, presents a targeted approach, and outlines the specific roles and skills needed by the president to ensure successful efforts and effective institutions. The first chapter, "Developing a Marketing-Strategic…

Chaos theory provides a useful mental model for guiding change as leaders garner the energy from unpredictable events for realizing transformation goals. The paper considers chaos theory as a framework for managing school change toward Total Quality Management work cultures. Change is possible to manage when plans are made and then followed by a…

This book offers hands-on suggestions for administrators who want to assess their schools' health. The goal is to improve middle schools by making sure the culture is right for all groups--students, teachers, and staff. Chapter 1, "Climate, Culture, and Quality," distinguishes between the concepts of organizational culture and climate, formulates…

This book presents the concept that quality as a keystone philosophy in today's business world can be applied to school systems as a means to improving education and all aspects of school culture, producing a school of quality. The author uses examples such as Japan's adopting William E. Deming's quality-control principles to help it skyrocket…

Describes a state-sponsored pilot project to facilitate the quality of organizational change within Florida schools and districts. Guided by quality standards fashioned after national Baldridge criteria, the project is a partnership venture between the University of South Florida and 13 West-Central Regional Leadership Network districts, which…

Criticizes the adoption of business-originated Total Quality Management principles into school administration. Contrasts this with the establishment of learning communities, an approach that emphasizes engendering commitments in individuals as opposed to manipulation or control. Further outlines this approach and describes several successful…

W. Edwards Deming condemned performance evaluations as a deadly disease afflicting American management. He argued that performance evaluations nourish fear, encourage short-term thinking, stifle teamwork, and are no better than lotteries. This article examines library literature from Deming's perspective. Although that literature accepts…

Arizona State University has developed a model for managing declining resources in administrative service functions. A variant of Total Quality Management, it involves clarification of administrative unit functions, unit self-examination, establishment of program priorities, environmental scanning, creation of an infrastructure to manage change,…

A discussion of academic library management during retrenchment looks at a variety of issues, including staffing needs in the labor-intensive library environment, acquisitions budgeting, interlibrary cooperation (ownership vs. access to resources), entrepreneurship and strategic planning for problem solving, and use of total quality management…

It is argued that Total Quality Management holds problems for implementation in higher education institutions and has a core logic that goes against the educational and professional values of academe and the conception of work that unions espouse. Ways in which unions can solve the same problems differently are proposed. Specific criticisms are…

Drawing from the experiences of Rio Salado Community College (Arizona) in implementing Total Quality Management, discusses common barriers to change (e.g., time, aversion to change, and pitfalls of change); leadership failure as a cause of failure in TQM implementation; and the importance of constancy of purpose, employee empowerment, and…

Total Quality Management is described as a means for developing institutionwide participation in planning and implementing a continuous college improvement process and is contrasted with more traditional student outcomes assessment. Examples of using this approach to effect process improvement, comprehensive ownership and responsibility,…