The use of the Total Quality Management (TQM) approach by the University of Wisconsin-Madison Management approach to restructure the graduate school admissions process is described, and lessons learned from the venture are discussed. The resulting five-day admissions procedure now in place is outlined. (MSE)

In an effort to improve an introductory statistics course, one business administration professor incorporated Total Quality Management principles into his instruction of the course. The experience illustrates common pitfalls and some quantifiable positive change, and provides ideas for further improvement. (MSE)

Since the U.S. has no strong centralized educational program, the drive for systemic change is proceeding more slowly and unsystematically than in Japan or France. Systemic reform strategies must emphasize building schools' capacity for self-renewal. Getting from uniformly high standards to diverse delivery systems is the challenge. Marshall…

Application of the Total Quality Management approach to one aspect of the administration of South Bank University (England), the relationship between student as customer and university as supplier, is described. The technique includes development of service quality standards and agreements for each service, support, and academic department. (MSE)

Describes the restructuring of the Samford University (Alabama) library based on Total Quality Management principles and discusses results of the reorganization. Selection of a planning committee is discussed; techniques for refining objectives and decision making are described; and the assessment of professional and support staff needs is…

Describes one Wisconsin school district's use of continuous quality improvement (CQI), coupled with community involvement, to plan and pass a referendum for a new K-8 school. Fourteen CQI principles used to successfully develop and drive a community-wide effort in school planning are highlighted and discussed. (GR)

In planning a new school and general remodeling and technology upgrades, the Oshkosh (Wisconsin) High School District used a variation of total quality management called Continuous Quality Improvement. The plan involved students, teachers, staff, parents, and members of the business community assisting in the school's design and selecting its…

Presents Rio Salado College as a case study of an institution that aligns itself with the needs of learners by altering its organizational values and practices. Emphasizes the need for institutions to embrace change and innovation to accommodate the needs of its learners. Contains 11 references. (YKH)

Queensland University of Technology (QUT) is one of Australia's largest universities, enrolling 30 000 students. Our Information Literacy Framework and Syllabus was endorsed as university policy in February 2001. QUT Library uses the Australian Information Literacy Standards as the basis and entry point for our syllabus. The university-wide…

Assessment efforts document the academic library's contributions toward student success and institutional outcomes. Use of an Assessment Cycle at Pierce College Library enhances outcomes-based education and facilitates the library's role in the institutional assessment plan. Three examples of the Cycle are used to illustrate its application in…

A fundamental challenge within business organizations (whether manufacturing or service, large or small) is posed by the difficulties associated with managing knowledge to integrate the long-term vision and strategic goals with daily working processes and with people. The traditional Western approach of "Management by Objectives" (MbO)…

This handbook discusses the components of McREL's Balanced Leadership Framework, which describes the 21 responsibilities of effective leaders that McREL identified in its meta-analysis of research on leadership (published through ASCD as "School Leadership That Works"). The authors also describe the concept of "balanced leadership," noting that…

The Commission on Quantum Quality was established by the Maricopa County Community College District (MCCCD) in February, 1992, to investigate total quality management (TQM) programs in community colleges, universities, the government sector, and business and industry in order to recommend an appropriate program for MCCCD. To gather information,…

This document contains conference papers, other speeches, and supplementary material from the first International Conference on Total Quality Management (TQM) and Academic Libraries, held in 1994. The conference was comprised of four sessions, and the introductory remarks of each are included, along with transcriptions of each session's…

Based on the principles of quality and productivity improvement, Central Virginia Community College's (CVCC's) Quality First initiative is designed to provide continuous quality training to existing business, government, and educational institutions and enhance regional development activities to attract new business and jobs. Since its inception…