The article explains how McDonald's manages to maintain uniform quality and service standards internationally, at all outlets, through their efficient training techniques. (BP)

THIS BIBLIOGRAPHY WAS PREPARED TO PROVIDE A SOURCE MANUAL ON TRAINING QUALITY CONTROL. REFERENCES ARE DIVIDED INTO FIVE CATEGORIES--(1) GENERAL PAPERS ON PROFICIENCY MEASUREMENT, ACHIEVEMENT TESTING, RATIONALES, AND BIBLIOGRAPHIES, (2) COMPLETE MANUALS FOR TESTING PROGRAMS OR PERFORMANCE TESTS, (3) STUDIES EVALUATING OR DESCRIBING TEST METHODS,…

As a community service and continuing adult education program, the Graduate School of the U. S. Department of Agriculture sponsors a series of public lectures. This book contains the texts and reactions to one of the lecture series entitled "Environmental Improvement." Given in May, 1966, the series presented "Man and His Environment - Scope,…

Computer viruses are programs that propagate themselves from disk to disk and destroy programs or information files. Several universities have recently reported virus outbreaks. Some suggestions for avoiding the viruses are provided. (MLW)

Quality assurance is defined and some of the tools of the quality assurance analyst and how they are being used at the Division of Administrative Programming Services at Clemson University are described. Customer involvement and training of the data processing staff to ensure quality products are discussed. (Author/MLW)

This paper discusses the authenticity of digital spatial data. The first section describes three formats for digital spatial data: vector, raster, and thematic. The second section addresses the integrity of spatial data, including six possible formats for the same information: (1) aerial photographic prints, time stamped, primary, remotely sensed…

Transportation controls to reduce air pollution are elaborated. These include: traffic control, parking restrictions, retrofit systems, testing and inspection, gaseous fuel systems, improved public transportation, and work schedule changes. (BL)

A brief review of measurements of reference/information service in libraries leads to the observation that few measures have dealt with the service product from the user's point of view. (9 references) (Author/NH)

The author suggests that it is now urgent to develop a rational and comprehensive system of environmental simulation for use in testing environmental protection strategies," and discusses some of the factors that need to be considered in developing such a model. (Author/AA)

Recommendations are made for the guidance of authors and editors, so that abstracts in primary documents may be both helpful to their readers and reproducible with little or no change in secondary publications and services. (Author/MF)

While articles written about quality circles are always positive, there are negative aspects to such programs, and there have been programs which have failed. This article describes the advantages and disadvantages of Quality Circle Programs. (JOW)

Methods of organizing and checking administrative databanks to increase their usefulness for research and evaluation are discussed. Examples are drawn from the studies using the Manitoba Health Services Commission databank. The various uses of both manual and computerized checks are explained. (Author/JKS)