Examines trends affecting higher education such as declining enrollments, replacement of faculty, rising costs, competition for enrollments, corporate education, work changes, and greater accountability and relates them to Total Quality Management (TQM). Relevant organizations, the role of leadership, and barriers to greater acceptance are…

Chronicles the process of change begun at the Harvard College Library in 1990. Key factors are analyzed, including support from the University Library, Association of Research Libraries, and Council on Library Resources; strong leadership; organizational development; composition of task forces; time frame; concurrent changes; and development of a…

Discussion of quality assurance in U.S. pharmaceutical education looks at the Total Quality Management approach to measuring quality, recommendations of the American Association of Colleges of Pharmacy concerning general and pharmacy-specific professional competencies, and other systems to ensure quality, including accreditation, the federal role,…

Discussion of various quality control strategies in American higher education looks at and compares Total Quality Management (TQM), outcomes assessment, Deming's 14 points, the Malcolm Baldrige National Quality Award, the ISO 9000 series, restructuring, reengineering, and performance indicators. It is suggested that colleges and universities will…

Summarizes attempts to define and measure quality and effectiveness in academic libraries, from traditional evaluative studies to Total Quality Management and new research on user-defined criteria. Topics include models of organizational evaluation; measures of library service; academic libraries and higher education effectiveness, including…

Changes in administrative procedures can help schools achieve their goals. Principals must cultivate the necessary networking and empowerment by providing staff members with training, time to review their philosophies, and access to student data. These approaches helped a Virginia high school adopt total quality management and block scheduling.…

Discusses special aspects of East Asian collections and explores how organizational changes in academic libraries affect them, based on experiences at the University of Arizona. Considers total quality management; continuous quality improvement; teamwork; staffing changes; specialization versus generalization; budgetary restraints and cost…

A true leader is not grounded in control, but believes in shared decision making and power. Today's principals should develop leadership skills in others and let them help lead school reform. A Carrollton, Texas high school formed a leadership team comprising staff, students, parents, and the community. (MLH)

Management by spontaneity shuns job descriptions, supervisory duties, needs assessment, strategic planning, group process, and problem solving. Not for the fainthearted, MBS requires knowledge of psychology, lawyerly skills, and philosophic wisdom. MBS remains untested, as current job descriptions have confined authors to MBO and TQM. (MLH)

In this study, the authors tested a revised teaching-learning instructional model for implementing a consumer-centric approach to leadership development. Significant segments of the model included mutual interdependency, reflective learning, and required student engagement. Results of the test indicate that students perceive self-discovery…

In 2005, Corpus Christi Independent School District (CCISD) met its Adequate Yearly Progress targets under No Child Left Behind for the third year in a row. All but one of the district's 61 schools was rated "academically acceptable" or better, and more than one quarter achieved a ranking of "recognized" or…

A problem that exists in business and industrial training in particular, and in adult education in general, is that program evaluation is treated as an add-on activity, usually performed only at the request of someone outside the training organization. The relevant knowledge in two separate fields, quality improvement and innovation diffusion, can…

This guide explores using Total Quality Management/Developmental System Education (TQM/DSE) as a framework to improve educational outcomes in the classroom. Within the Total Quality paradigm, students and society are viewed as the customers of education; all programs provided at the school focus on meeting customer needs, resulting in improved…

Piedmont Technical College (PTC), in South Carolina, has developed a highly collaborative style of leadership which emphasizes interdependence and shared responsibility among a wide variety of organizations and groups in the community. PTC initiatives designed to promote quality management and strategic leadership include the formation of a…

As a result of global competition in business, Total Quality Management (TQM) has been seen as necessary to provide competitive products and services that customers want and need at attractive prices. In applying the principles of TQM to higher education, however, the perceived need for survival and competition in business and industry does not…