The emergence of the European Standards and Guidelines (ESG) for Quality Assurance has been seen as an important step towards realising the European Higher Education Area by creating more transparency and accountability in the area of quality assurance. The ESG also include standards as to how quality assurance agencies should be reviewed. In a…

After surveying 1,827 students in their final year at eighty randomly selected two-year and four-year public and private institutions, American Institutes for Research (2006) reported that approximately 30 percent of students in two-year institutions and nearly 20 percent of students in four-year institutions have only basic quantitative…

Evaluative statements from alumni have legitimacy with both internal and external stakeholders. Thus, alumni studies can provide valuable evidence of institutional effectiveness and lend themselves to both locally designed and commercial survey instruments for data collection. Under ideal conditions, the results of alumni studies equip faculty and…

Most assessment arguments are about measurement. When is it better to use direct versus indirect measures of student learning? Is one standardized test of critical thinking better than another? Is applying rubrics to student work better than using standardized tests? How valid are self-reported measures of learning? Although these arguments are…

As key players in the school, professional school counselors have many roles and tasks however not all are trained with the same curriculum. In the state of Georgia, school counselor training is becoming more similar than different because all university system programs are mandated by the Board of Regents (BOR) to become accredited by the Council…

What is institutional research (IR)? One of the most widely definition of the institutional research is by Joe Saupe, who emphasized institutional research as a set of activities that support institutional planning, policy formation, and decision making. Institutional researchers and IR functions are embedded in the offices of strategic planning,…

There is a growing body of literature about assessment in higher education. Much of it is devoted to advocating the benefits of assessment, describing how assessment initiatives and programs might be organized within an institution, identifying key attributes of successful assessment projects (leadership, resources, faculty engagement), and…

When Congress passed the GI Bill, it linked the accreditation process with the distribution of federal funds. As Congress saw it, accreditation would ensure accountability without subjecting institutions to harmful external controls. While accreditation began as a voluntary system, it has now become virtually mandatory. Policymakers and trustees…

The authors review the unique characteristics of nonprofit organizations and explain how nonprofit organizations play a prominent role in providing today's public services. The authors describe how the field of professional evaluation developed in response to government performance-based management initiatives, noting that recent efforts at the…

College rankings present challenges and opportunities for higher education marketers. Statistical analysis of data on the national universities reveals which measures are associated with peer assessment scores, whether it is possible to influence the score, and what underlying factors are present. Marketers can use the findings to counsel senior…

Regional accrediting agencies today require higher education institutions to develop and demonstrate a culture of evidence-based decision-making and improvement as part of its emphasis on effectiveness. However, scant literature or examples exist to guide colleges and universities in developing such a culture. Cultural change is usually prompted…

English and History doctoral programs produced varying amounts of doctoral degrees between 1973 and 2003. These doctoral degree recipients experienced changing employment outcomes influenced by program prestige. The main goal of this study is to explain the changes over time in doctoral degree production and employment outcomes for doctoral degree…

This paper traces the history of two reform movements organized more than two decades ago to improve teaching and learning in U.S. colleges and universities: the teaching reform movement, led by the liberal philanthropies, and the accountability movement, led by the states and, later, the regional accreditors. The paper concludes that the teaching…

Norwegian schools have had a reputation for being inclusive for a relatively long time. Education is supposed to meet everyone's needs in a school for all, irrespective of (dis)ability, gender, ethnicity, social class, etc. However, inclusive ideals are one thing, but realisation of inclusive practices in many ways has proven to be something else,…

This study commences a process of developing a scale for the measurement of service quality in higher education in South Africa and also examines the relationship between the measures of service quality on the one hand and some other related variables such as intention to leave the university, trust in management of the university and the overall…