A brief history and description of Total Quality Management introduces a discussion of a teacher education improvement project at Northeastern Illinois University. The project grew out of a conference (1991) hosted by the university titled "Developing University/Business Partnerships for Restructuring Teacher Education." The Coalition of…

The skills necessary to compete in a fast paced business environment--critical thinking, risk taking, team building, project management, and others--are not and cannot be addressed in the traditional delivery of an undergraduate business course. The Ohio University-Lancaster Management program uses a project based, just-in-time (JIT) approach to…

This digest, based on a larger report of the same title, summarizes principles for improving quality in higher education institutions. Emphasis is on the effect of the principles when they are used holistically to create a culture of academic excellence. The quality principles are based on the conceptual framework of total quality management (TQM)…

Interest in Total Quality Management (TQM) at institutions of higher education has been stressed in recent years as an important area of activity for institutional researchers. Two previous AIR Forum papers have presented some of the statistical and graphical methods used for TQM. This paper, the third in the series, first discusses some of the…

An overview is provided of the relevant concepts from Total Quality Management (TQM), fuzzy logic, and the chaos theory of education in an effort to support the case for student success courses. First, the paper discusses student success courses, which emphasize helping students develop the skills needed to identify, create, and pursue an…

This seventh issue of a national refereed journal in business and training education contains the following articles: "Integrating Cultural Diversity into Business Classes at the Secondary Level" (M. Marie Dent, Glynna E. Morse, Melinda M. McCannon); "Using Student Quality Teams/Total Quality Management to Improve Teaching and Learning" (Wayne A.…

At the Purdue University School of Technology (PST) at Columbus, Indiana, the Total Quality Management (TQM) philosophy was used in the computer laboratories to better meet student needs. A customer satisfaction survey was conducted to gather data on lab facilities, lab assistants, and hardware/software; other sections of the survey included…

A study determined elements to be included in developing a resource manual to assist radiologic technologists in completing quality management (QM) activities in diagnostic imaging. The study included these parts: a literature review; survey to assess effectiveness, content features, and improvement of six categories of resource materials…

In an era with corporate layoffs, budget freezes, and plant closings, Lake Michigan College (LMC) is providing job training services in the economic revitalization of Southwest Michigan. The college's Corporate and Community Development Division, in cooperation with the Berrien County Economic Development Commission and the Cornerstone Alliance,…

The 1993 CAUSE Conference included eight papers on the adoption of Total Quality Management (TQM), in its various forms, by information technology (IT) sections of colleges and universities. Papers have the following titles and authors: (1) "The Impact of TQM on an IT Organization: The First Eighteen Months" (Paul M. Morris), which…

The purpose of this book was to assist trainers in developing the skills that must be involved in a total quality management (TQM) training program. The book is organized into 17 chapters that cover the following topics: understanding the need, organizational requirements, training and the bottom line, training and organizational change, the…

Intended for use in conjunction with guidance and instruction from a teacher or tutor, this guide provides an overview of the philosophy of quality as well as some tools used in business and industry today. Each of four sections consists of a teacher explanation of the topics followed by student worksheets with annotated teacher keys. The first…

Quality is at the top of most agendas, and improving quality is probably the most important task facing any institution. In addition, quality is difficult to define or measure. This book, the second edition of "Total Quality Management in Education," introduces the key concepts of Total Quality Management (TQM) and demonstrates how they…

This book is a learner's manual for a course on how to develop empowered teams for higher education management, how to function effectively as a team member, and how to objectively evaluate one's impact on the team. Taking a hands-on approach to learning about quality, the course introduces quality principles, asks students to apply these in a…

This paper draws together current developments in computer-based education (CBE) with concepts from business process re-engineering. Topics discussed include: (1) re-engineering models, including the spectrum of approaches ranging from radical restructuring to evolutionary improvement, the stages of business process re-engineering (BPR), and…