Through the implementation of the Word Processing/Administrative Support Movement, the use of production and quality controls, together with the development of a performance measurement system using MTM-Standard Data, secretarial performance can be increased to up to ten times that of the traditional seccretary. (KP)

Reviewed are accomplishments, problems, and frustrations faced by individual states in meeting requirements of P.L. 92-500, Federal Water Pollution Control Act Amendments of 1972. State Environmental officials complain the new law may be a hindrance to established cleanup programs. Statistics and charts are given. (BL)

This feature article outlines the concept and procedures followed in establishing performance standards for new emission sources and summarizes the standards that have been established to date. Five source catagories are enumerated: fossil fuel-fired steam generators, municipal incinerators, Portland cement plants, nitric acid plants, and sulfuric…

The Implementation Research Division has been formed to carry out an interdisciplinary multimedia program of studies to help the Environmental Protection Agency implement its environmental protection responsibilities. It is attempting to come up with convincing facts so that the general public can be assured that the costs they are being asked to…

A sample of environmental impact statements required by federal law discloses that all actions proceeded essentially unchanged, despite adverse comments and predictions of environmental degradation. However, the process allows for public scrutiny and pressure which may eventually increase the likelihood of meaningful environmental safeguards. (BL)

Suggests ways to minimize the risk of training failure and ensure that training accomplishes its objectives. Explains key differences to be learned in order to use the appropirate method of applying quality assurance and quality control. Examines five quality factors to be measured, including pre- and post-training testing devices. (CT)

A questionnaire was sent to 446 members of OCLC to ascertain their views on the development of a special minimal standard to be used only for the conversion of retrospective cataloging records to machine-readable form. It was found that 74.5 percent would oppose the creation of a new lower standard. (Author)

Although subject to modification by political, funding, and popular considerations, the audit review of psychiatric facilities is seen as a useful step in providing quality care. (CM)

Provides the school newspaper editor with tips for producing and writing a school newspaper. (HOD)

Addresses the feasibility of applying customer-dissatisfaction measures to public schools. Presents a framework for a public education customer-satisfaction system, based on the author's previous experience in business and industry. A Florida survey showed that about one-third of parents and two-thirds of businesses were dissatisfied with the…

Describes and analyzes four modes of development of international quality assurance in higher education: (1) strengthening national capacities for quality assurance and accreditation; (2) promoting cross-border quality assurance and mutual quality assurance and accreditation; (3) developing meta-accreditation on an international and global level;…

Proposes a holistic model for quality management in higher education which incorporates both service and academic functions. Discusses the crucial role played by organizational culture in implementation of any quality strategy, and asserts that ideal organizational behavior embodies the "learning communities" concept. (EV)

Discusses quality processes as personal and social constructs that may be better understood from the theoretical perspective of relational dialects. Quality assurance and quality enhancement are relational communication activities with dimensions that are often contradictory. Elucidates and illustrates the relationship between quality processes…