This book provides a case study of the implementation of a quality improvement model to improve educational services at Fox Valley Technical College (FVTC), in Appleton, Wisconsin. Chapter 1 describes the early stages of the implementation of the quality processes at FVTC. Chapter 2 discusses the role of the chief administrator as mentor and…

This study attempted to develop a reliable and valid instrument for assessing work environment and continuous quality improvement efforts in the non-academic sectors of colleges and universities particularly those institutions who have adopted Total Quality Management programs. A model of a work environment for continuous quality improvement was…

This study explored the role of leadership, especially that of the college president, in the application of continuous quality improvement (CQI) principles in higher education. The life history method study focused on William Troutt, president of Belmont University (Tennessee), who has been successfully guiding CQI initiatives at the institution…

A case study documented a continuous quality improvement approach to school improvement in a rural Nebraska high school over a 2-year period. Data gathered from surveys, portfolios, pilot results, and test scores indicated that the changes during the 2-year period were not dramatic, but significant and consistent with the Total Quality literature.…

This booklet outlines the new policy context facing adult and community learning (ACL) providers in Great Britain in their pursuit of high-quality learning experiences for their customers. It shows how a Total Quality Management (TQM) approach to supporting staff development can be effective in securing quality. TQM components are values,…

Looks at how Pennsylvania State University is examining its evolving research administration infrastructure and investigating electronic research administration. Discusses use of total quality management techniques to view research administration as a single process, determine the best organizational level for various activities, and remove…

Describes corporate-derived teaching strategy called lesson study wherein teachers work to develop lessons, observe each other teaching lessons to see how they work, and then suggest lesson refinements. Provides examples of corporate change efforts (one successful, one not) and implications thereof for education. Evaluates two lesson-study…

Considers changes in academic libraries that are occurring as a result of information technology. Topics discussed include the environment, including attitudinal, behavioral, and structural changes, funding, strategic planning, and Total Quality Management; electronic journals and books; multimedia; desk top publishing; publishing economics;…

Introduction of the Total Quality Management approach in college administration can create a new awareness of class distinctions among employees and a new demand for respect, dignity, and equity, all essential characteristics of an effective organization. Such employee empowerment has been effective at the University of Rhode Island. (Author/MSE)

The Smeal College of Business Administration at the Pennsylvania State University selected its advising center as the pilot unit for a continuous quality improvement project using Total Quality Management principles. It was found that a quality improvement culture evolves when team practices are carried into the everyday office environment.…

Oregon State University has created a permanent administrative position responsible for providing universitywide administrative and technical support for implementation of Total Quality Management. Introductory, strategic, team, and special-topic training are provided. Communication with the university community is a primary responsibility. The…

Urban schools' success depends on their responsiveness to student, parent, and community needs. Responsive programs include alternative high-engagement, remedial, or "last-chance" schools; charter schools; full-service schools providing health and social services; immersion programs for single-gender African-American students;…

We describe the accreditation of medical education programs that lead to the Doctor of Medicine degree in the United States and Canada. We identify select accreditation standards that relate directly to the preparation of medical school graduates, as required for the supervised practice of medicine in residency training and for developing the…

The Veterans Health Administration (VA) provides a case study for linking performance measurement, information technology, and aligned research efforts to facilitate quality improvement in a large, complex health system. Dialogue between clinical researchers and VA leaders occurs through structured activities (e.g., the Quality Enhancement…

Purpose: To demonstrate how quality management (QM), a widely accepted management paradigm, can be used to advance education for sustainability in the business curriculum. Design/methodology/approach: The assumptions of QM and environmental sustainability are explored. A class exercise is developed that uses QM tools--and in particular, Deming's…