Increasing public dissatisfaction with the cost and quality of higher education is creating pressure for fundamental change. Higher education is not as certain to produce a higher standard of living as it used to be, and costs are rising faster than the rate of inflation. Declining state contributions to higher education have shifted the financial…

Explores the implementation of Total Quality Management (TQM) in the context of art education administration. Maintains that successful employment of TQM principles depends on four criteria. These include continuous improvement, pursuit of goals, open discussion and critiques, and professional development. (MJP)

Discussion of redesigning the current models of public education focuses on the Schoolyear 2000 Initiative in Florida, which is aimed at large-scale redesign of schooling. Design requirements for the new model are described, the role of technology is discussed, and the use of quality systems and total quality management (TQM) concepts is reviewed.…

A study at the University of Vermont investigated the effectiveness of using a continuous quality improvement (CQI) cycle for teaching internal medicine residents the importance and techniques of psychosocial evaluation in patient examinations. Social workers audited students' examination data and provided feedback. The method was found to improve…

Some organizations are having difficulty with the Total Quality Management (TQM) approach. Problems appear to come from reliance on prepackaged TQM programs, large-scale, diffuse implementation, mass training programs, measurement paralysis, overemphasis on tools, process selection, outmoded reward structures, and simplistic views of change and…

The introduction of Total Quality Management into the classroom is often driven by corporate, rather than student, interests. Corporations'"raison d'etre" is to maximize profit for their investors. If educators look at students and see only future employees, they distort learning by reducing it to fiscal terms and ignore what children…

The Japanese model of business management and Total Quality Management principles being applied to higher education as well as businesses are often ineffective because of the application of packaged ideas without consideration of the subtleties of individual organizations. The cowboy model of teamwork stresses the individual's role and better fits…

Use of the student portfolio as an assessment instrument in an interdisciplinary multimedia-development course is described. Guided by the principles of Total Quality Management (TQM), the portfolio is used both for continuous course improvement and for student self-assessment. The assessment portfolio is built on the Bloom taxonomy. A…

Introduction: In 1996 the University of Michigan Health System created the Guidelines Utilization, Implementation, Development, and Evaluation Studies (GUIDES) unit to improve the quality and cost-effectiveness of primary care for common medical problems. GUIDES's primary functions are to oversee the development of evidence-based, practical…

This chapter provides an overview of the literature on organizational learning and the learning organization, sets out key concepts in each area, and reviews the way that organizational learning and the learning organization have been applied within higher education.

This book contains 18 chapters, written by different authors, on preparing for the future of multimedia computing (MMC). It is organized into four sections which focus on the following areas respectively: technology, applications and benefits, applications and development, and end users. The first section concerns the relationship between MMC…

This paper provides information about the development of a successful quality-assurance process in the New South Wales, Australia, school system. In 1992 the New South Wales (NSW) government announced its commitment to a program of quality-assurance reviews of schools. During that year, approximately 100 meetings were held with principals, school…

The current perception of faculty tenure as a guarantee of a job for life can impede the removal of teachers who do not perform up to standards. Such faculty, however, can have an extremely negative effect on overall college quality, and studies have shown that community college faculty do support post-tenure evaluation if it is responsibly…

The mission of this book is to facilitate effective instructor-student partnerships through the study of total quality management (TQM) principles and to demonstrate to instructors how they can make a difference in their classrooms, institutions, and communities. It uses an educational approach that actively involves students in the learning…

A study of a continuous quality improvement effort at Auburn University (Alabama) is reported. The study investigated variables predicting which students are at risk of failure. Data were drawn from the records of pre-engineering students enrolling at the university in fall terms of 1991 and 1993-95 (n=2,505). Data sources included achievement…