Western enterprises confront an era of global competition in which industry leaders can no longer overlook negative effects originating from past Taylorist and autocratic organizational structures. Corporate leaders are exploring innovative methods to change their organizations from the Taylorist model to workplace environments that foster worker…

Provides an overview of the criticism leveled at the use of Total Quality Management (TQM) in teaching economics. Proposes an alternative use of TQM that relies more on traditional student-teacher interaction. The alternative TQM uses quality circles, one-minute papers, and quality check sheets. (MJP)

Describes how school districts in Alberta (Canada) are successfully applying principles of total quality management (TQM). Overviews TQM principles and applications in educational settings including creating a constancy of purpose for educational improvement, eliminating student grading, managing a complete system, focusing on stakeholder…

The University of Amsterdam (Netherlands) uses self-study and peer review to enhance its required, periodic external quality assessments. Lessons learned include these: change must be tailored to the discipline; mutual trust, respect, understanding of the principles, and involvement among all parties is crucial to success; and management…

Presents seven steps for implementing Total Quality Management (TQM) in higher education: understand concept; ensure presidential commitment; develop a core of committed, knowledgeable people; establish TQM principles early; build on past strengths; be prepared to think and act differently; and develop systems thinking. Discusses considerations…

A recent effort to bring the Total Quality Management approach into an upper-division economics course at the University of Wisconsin-Madison is described, focusing on three major elements: (1) proficiency-based customer focus, (2) student involvement in team research projects, and (3) continuous improvement through ongoing student evaluation of…

Virginia Commonwealth University has implemented some pilot improvement programs using the Total Quality Management approach. These have included improvement of a personnel action processing form, creation of a campus computing service request tracking system, and development of an alumni program database. The pilot programs have taught lessons…

Considers the use of Total Quality Management (TQM) tools by library managers to develop quality relationships between staff and customers. Topics include building a shared vision, putting the needs of customers before organizational politics, cooperation between levels of employees, communication, teamwork, trust, redesigning processes and…

This volume contains 12 papers on models of different learning styles, instruments to evaluate learning styles, and techniques for assessing individual learning characteristics as well as the future of learning style research and its implications for enhancing learning in higher education institutions. The papers are: "Learning Enhancement in…

A study examined the problems encountered when organizations adopt management strategies based on teamwork and total quality management (TQM) and the effectiveness of training in avoiding such problems. Survey instruments were mailed to 85 individuals involved in implementing work teams at 85 companies in 4 Missouri cities; 23 responses (27.1%…

This volume contains 21 new and classic papers and readings on quality philosophies and concepts, first, as they have been applied in business and industry but primarily as they relate to and can be applied in higher education. The introduction is titled "The Quality Approach in Higher Education: Context and Concepts for Change" by Brent…

This annual journal issue contains 20 papers on issues of faculty community, the inclusive institution, instruction, and faculty development in higher education. Many of the papers were developed for the annual conference of the Professional and Organizational Development Network in Higher Education (POD). The papers are: (1) "The Spirit of…

This publication provides research-based discussion in 20 chapters of possible extension of the Malcolm Baldrige National Quality Award to honor high performing colleges. Chapters are organized into two volumes, the first exploring a broad range of issues from a scholarly point of view and the second emphasizing the practical application of a…

This paper assesses the impact of business practices on higher education institutional research activities. Institutions who have been implementing total quality management practices are gradually adopting a new method, process redesign, which focuses more on how to achieve improvements using less costly research methods and procedures. This study…

This British Library Research and Development Department study assesses current activities and attitudes toward quality management in library and information services (LIS) in the academic sector as well as the commercial/industrial sector. Definitions and types of benchmarking are described, and the relevance of benchmarking to LIS is evaluated.…