Indiana University (IU) provides great support for the technology the community needs to teach, learn, and conduct research. Rather than limiting support by defining a rigid support matrix, IU has chosen instead to utilize knowledge management technology to provide self-service for repetitive information technology (IT) questions, and focus…

The shift from traditional print materials to electronic resources, in conjunction with the rise in the number of distance education programs, has left many electronic resource librarians scrambling to keep up with the resulting inundation of electronic resource problems. When it comes to diagnosing these problems, words do not always convey all…

This study discusses and presents various strategies employed by novice programmers concerning exception handling. The main contributions of this paper are as follows: we provide an analysis tool to measure the level of assimilation of exception handling mechanism; we present and analyse strategies to handle exceptions; we present and analyse…

In this article we present a partially realized project for building a distributed learning environment for studying digital circuits Test and Diagnostics at TU-Sofia. We describe the main requirements for this environment, substantiate the developer platform choice, and present our simulation and circuit parameter calculation tools.…

In this paper we describe the development and refinement of "evidence rules" and "measurement models" within the "evidence model" of the "evidence-centered design" (ECD) framework in the context of the "Packet Tracer" digital learning environment of the "Cisco Networking Academy." Using…

Miscommunications and misunderstandings surrounding common words that have one meaning in library-speak and a different meaning in IT-speak are all too common. There are tons of books on communicating; one could spend a career reading them all. In this article, the author recommends one book that describes how to focus on phrasing questions in…

This paper presents the results of a micro-genetic analysis of the development of a creative solution arrived at by students working collaboratively to solve a robotics problem in a sixth grade science classroom. Results indicate that four aspects of the enacted curriculum proved important to developing the creative solution, including the…

Entering a doctoral program can be an important first step in advancing your career. You will create a network of support that will include professors, intern advisors, and others who will have a vested interest in your success. From this support group will emerge one or more mentors who will guide you to successful completion of your program and…

Troubleshooting skills are integral for the Information Technology professional. In order to address faculty concerns that students were not effectively learning required troubleshooting skills, a standardized troubleshooting methodology (the DECSAR Method) was created and integrated into the standard curriculum of a college information technology…

A randomized posttest-only control group experimental design was used to determine the effects of think-aloud pair problem solving (TAPPS) on the troubleshooting performance of 34 secondary-level career and technical education students. There was no significant difference in success rate between TAPPS students and students who worked alone…

Any time technology is employed in an organization there is a need to provide support for the users. Such support usually needs to be offered at the location where users are trying to access the technological resources. More often than not, the user who needs the support wants to get the support immediately, not at some point in the future after a…

An experiment is described where students troubleshoot a published procedure for the analysis of ethanol. UV-vis spectroscopy is used to measure the change in absorbance upon reaction of dichromate with ethanol. The experiment requires the students to critically evaluate their experimental results to correct a fundamental flaw in the original…

Whereas product-oriented worked examples only present a problem solution, process-oriented worked examples additionally explain the rationale behind the presented solution. Given the importance of understanding this rationale for attaining transfer, process-oriented worked examples would be expected to result in more efficient transfer. However, a…

Aspect-Oriented Software Development (AOSD) is a new approach that addresses limitations inherent in conventional programming, especially the principle of separation of concerns by emphasizing the encapsulation and modularization of crosscutting concerns through a new abstraction, the "aspect." Aspect-oriented programming is an emerging AOSD…

With more and more students--especially those taking online courses--demanding access to technology help at all hours of the day and night, colleges are responding by extending help-desk hours. More than half are open late into the evening, according to a recent survey by Educause, the educational technology consortium, and a few are available…