This paper encourages the use of Total Quality Management (TQM) tactics and other strategies as a practical means of fostering a quality culture in institutional research offices of higher education institutions. In particular, four approaches are advocated for understanding and minimizing errors: (1) use of TQM tactical tools to enhance work…

In computer-based simulations, students must bring a wide range of relevant knowledge, skills, and abilities to bear jointly as they solve meaningful problems in a learning domain. To function effectively as an assessment, a simulation system must additionally be able to evoke and interpret observable evidence about targeted knowledge in a manner…

This paper lays out the rationale and implementation of student modeling and updating in the HYDRIVE intelligent tutoring system (ITS) for aircraft hydraulic systems. An epistemic level of modeling concerns the plans and goals students are using to guide their problem solving, as inferred from specific actions in specific contexts. These results…

A mental model is a knowledge structure composed of concepts and the relations between them. Mental models are distinct from declarative and procedural knowledge--they go beyond semantic relationships and skills acquisition and contain varied intellectual skills and knowledge. This study describes an initial investigation into the construct…

This paper presents the basics of "LATEX," a computerized typesetting program popular with mathematicians and other writers of technical papers, and compares it to conventional word processing programs. LATEX, which requires a text editor such as WordPad or NotePad--the text editor is used to produce and input file which the LATEX program…

Thirty six senior students in chemical engineering were randomly assigned to three treatment groups in an experimental study that examined the impact of different instructional strategies for troubleshooting malfunctions in a computer-based simulation of a chemical processing plant. In two groups, different types of worked examples,…

School building maintenance must find an appropriate balance between planned and reactive work in order to conserve costs. This document provides ways in which authorities can assess their maintenance requirements and make better use of the resources available. It considers how to deal with problems which have their roots in historical design…

Knowledge management (KM) in the U.S. Navy is championed as a strategic initiative to improve shipboard maintenance and troubleshooting at a distance. The approach requires capturing, coordinating, and distributing domain expertise in electronics and computer engineering via advanced information and communication technologies. Coordination must be…

Researchers espouse that youth are learning differently than any other generation. Many researchers believe that because youth are leading the way with technology, their technology practices impact the way that they connect with the world around them. As a result, educators examine how to successfully engage youth in learning by understanding how…

One of a series of workplace education modules, this 6-week module presents activities and materials designed to lead participants through a systematic approach to problem-solving in the workplace. Following a brief overview, indicating that the module emphasizes five phases in problem-solving (i.e., using key problem-solving concepts, identifying…

An effective training program for preparing troubleshooters provides knowledge needed to understand the technology, teaches the process of troubleshooting, and provides the opportunity to practice using their knowledge and skill to diagnose faulty equipment. Recent research and common sense indicate many troubleshooting programs overemphasize…

This reference guide serves as an index for an 11-volume series of handbooks that offer guidelines to school administrators on the application and implementation of Total Quality Management (TQM) principles to education--Total Quality Education (TQE). The topics are listed in alphabetical order to show the corresponding volume and page number(s).…

Discusses three experiments conducted with undergraduates to investigate important characteristics of mental models, their influence on task performance, and instructional strategies facilitating their formation. Results suggest that dynamic visual displays are more effective than static visual displays for teaching electronic troubleshooting…

Review of research and development on the design of computer-based simulation for diagnostic training highlights the development and evaluation of eight diagnostic training systems that explored the appropriate level of student modeling needed for technology training. Topics addressed include changes in interface design, displays, and system…

This set of two training outlines and one basic skills set list are designed for a machine tool technology program developed during a project to retrain defense industry workers at risk of job loss or dislocation because of conversion of the defense industry. The first troubleshooting training outline lists the categories of problems that develop…