After three years of collecting electronic resources of troubleshooting tickets in Springhare's LibAnswers at University of Houston Libraries, the author conducted an analysis of over 300 tickets. The type of problem was identified for each ticket and then categorized into a functional area using an existing categorization schema developed at…

For electronic resources and reference librarians, fielding eresource access problems is often a daily task. A library user clicks on a link to an electronic journal article, book, or primary source and is unable to access the full text. Sometimes this problem occurs due to a lapsed subscription, a broken link, or a proxy configuration error. The…

This paper focuses on a transdisciplinary research project in a historically underrepresented public school in Toronto, Canada. At the intersection of elementary science, technology, and arts-based curriculum, the project employs the feminist new materialist practice of "diffraction" (Barad, 2007) in an after-school robotics club.…

In this study, we investigated the debugging process that early childhood preservice teachers used during block-based programing. Its purpose was to provide insights into how to prepare early childhood teachers to integrate computer science into instruction. This study reports the types of errors that early childhood preservice teachers commonly…

Computational thinking (CT) has been introduced in primary schools worldwide. However, rich classroom-based evidence and research on how to assess and support students' CT through programming are particularly scarce. This empirical study investigates 4th grade students' (N = 57) CT in a comparatively comprehensive and fine-grained manner by…

Students need to possess sensitivity to the environment in order to behave positively when they notice a problem and find the right solution. This study intends to investigate whether the PBHL model affects the environmental sensitivity of Social Science Education students on environmental issues and conservation materials. The quasi-experimental…

The purpose of this research was to ascertain whether there had been any improvement in students' metacognitive and critical thinking skills through the development of the 'Teaching Factory Based on Troubleshooting' (TEFA-T) model in automotive vocational learning. The research had both quantitative and qualitative components and applied the 4D…

Citation management programs are tools used to organize references and to create citations and bibliographies. Libraries are often the central point for providing training and support in using these tools. To determine how we could improve our support and training services, we surveyed users to determine what software in being used, why they chose…

Research indicates that troubleshooting activities that require students to reflect on pre-prepared erroneous examples, i.e. erroneous solutions to problems that correspond to common naïve ideas, impact their learning positively. These include asking students to diagnose erroneous examples; in other words, detect the conceptual errors and then…

Student interventionists have been utilized as change agents in a variety of contexts to improve the academic, social, and communicative behaviors of target students. A strong literature base supports the use of peers in academic interventions such as peer tutoring, as well as in behavioral interventions such as peer-mediated Check-In/Check-Out,…

This article deals with a theory-based investigation of the diagnostic problem-solving process in professional contexts. To begin with, a theory of the diagnostic problem-solving process was developed drawing on findings from different professional contexts. The theory distinguishes between four sub-processes of the diagnostic problem-solving…

Research Findings: Computational thinking (CT), which is defined as the systematic analysis, exploration, and testing of solutions to open-ended and often complex problems, is an important skill to foster in early childhood. However, little is known about teachers' role in fostering CT in early childhood classrooms. To address this gap, we…

This study aims to provide a comprehensive and in-depth investigation of the debugging process in programming teaching in terms of cognitive and metacognitive aspects, based on programming students who demonstrate low, medium, and high programming performance and to propose instructional strategies for scaffolding novice learners in an effective…

Communicating with parents may seem like one more task on top of an overwhelming workload, but creating a positive relationship with parents has many benefits for all involved. The author discusses the steps to creating these relationships and communicating with families.

An exploratory survey of midsize land-grant institutions in 2016 investigated factors that were potentially correlated with how satisfied library personnel were with the software tools they used in electronic-resource troubleshooting. Although the study was very small in scale, it found that troubleshooting personnel at responding libraries are…