Describes a study conducted at Auburn University that analyzed four months of chat reference questions received at a centralized reference services desk. Discusses types of questions; types of users; whether questions were localized to the specific library's resources; and further areas of research. (Author/LRW)

Applied the Biglan model of disciplinary differences to the information-seeking behavior patterns of undergraduates responding to questions on the College Student Experiences Questionnaire (CSEQ). Discusses implications for the redesign of academic library services and use of the Biglan model as a theoretical framework for future library research.…

Examines the effects of students' access to print via a community library. Compares knowledge of authors, words, books, and magazines between the students who accessed the community library and students who used the school library. Indicates that the students who visited community libraries outperformed students who did not. (SG)

Describes the results of a survey of public service librarians conducted by the Queens Borough Public Library to determine their confidence levels of using electronic resource to answer reference questions. Results demonstrated high confidence levels in using the library's online catalog and lower confidence in using the Internet. (Author/LRW)

Explores the feasibility of a centralized, networked reference service in a library setting by comparing traditional reference services at the County of Los Angeles Public Library with a commercial inbound call center. Discusses costs and efficiency when librarians answer questions able to be handled by paraprofessionals. (Author/LRW)

Writing for professional library literature can be a challenging experience, especially for new writers and new librarians. This article reviews a variety of how-to-write publications intended for librarians--those books and articles that provide advice and inspiration to aspiring library writers on how to publish in library literature. Applying…

The Improving Literacy through School Libraries (LSL) program was established under Title I, Part B, Subpart 4 of the Elementary and Secondary Education Act (ESEA) by the No Child Left Behind Act of 2001 (NCLB). The purpose of the program is to improve the literacy skills and academic achievement of students by providing them with increased…

"Research Library Issues" ("RLI") is a quarterly report from ARL (Association of Research Libraries), CNI (Coalition of Networked Information), and SPARC (Scholarly Publishing and Academic Resources Coalition). This issue includes the following articles: (1) Rebalancing the Investment in Collections (H. Thomas Hickerson); (2)…

Accreditation is critical to the viability of institutions of higher education. Each of the six regional groups that accredit two- and four-year institutions has standards specifically addressing online or distance learning. In general, these standards require institutions to show that distance learners have adequate access to appropriate library…

"Research Library Issues" ("RLI") focuses on current and emerging topics that are strategically important to research libraries. The articles explore issues, share information, pose critical questions, and provide examples. This issue includes the following articles: (1) Special at the Core: Aligning, Integrating, and…

This collection of library documents, which illustrates current techniques for conducting user studies in order to facilitate specific public services planning and priority-setting efforts at the member libraries of the Association of Research Libraries (ARL), contains excerpts from: (1) four general user studies conducted at the University of…

To gather information about the nature of photocopy services in academic libraries and issues relating to their management, a survey was mailed to each of the 117 members of the Association for Research Libraries (ARL). The survey focused on two components of photocopy services: the self-service copiers placed at strategic locations within the…

This report summarizes activities conducted from fall 1984 through spring 1985, under a planning grant from the Council on Library Resources for Innovation and Improvement of Basic and Supplementary Education for Academic and Research Libraries. The report includes a review of selected literature related to educational programs for academic…

A report of the current state of librarianship in the Federal Republic of Germany (FRG) presents a brief history as well as an overview of the prerequisites of and organizations concerned with library research, and the objectives, methods, and results of intermediary but important research projects. Although the practice of library research is new…

Four case histories were studied in an on-going project to develop a method for user selection of purchased scientific and technical information services. The issues involved were: (1) the value of computer search services to a small branch of a company technical library; (2) the special decision-making factors used for selecting items of very…