The University of North Dakota (UND) Libraries have developed a multi-award winning Customer Service Program (CSP) involving longitudinal assessment and continuous improvement. The CSP consists of iterative training modules; constant reinforcement of Customer Service Principles with multiple communication strategies and tools, and incentives that…

The author has always loved libraries. She has has always loved books and the experience of learning. Her idea of the best kind of library has changed over the years. Encouraging reading is just a part of what the 21st-century school library does. As a fledgling school librarian just starting to learn how to fly, the author wanted to create a nest…

Competency-based education (CBE) has gained popularity over the course of the past several years, and the North Carolina Community College System is now working to develop its first CBE degree path. Though a number of institutions have implemented CBE on the national scale, only minimal research has been conducted regarding faculty and…

If you could design a makerspace, what would it look like and whom would it serve? How does location fit into your planning? What about expertise? How will you sustain your facility? Last, but certainly not least, how will you staff the makerspace and how does programming or mission impact staffing? At the University of Wyoming, conversations…

This chapter describes four new leadership areas in the development of faculty learning community programs and provides perspectives and resources that these leaders can use to engage their work.

According to the State University of New York-Oneanta (2013), "women's and gender studies is an interdisciplinary field of study that takes gender as its main category of analysis, and works to reframe the place of gender as essential to the workings of social, cultural, political, and economic systems." These programs, especially at…

Reported percentages of young children who engage in challenging behavior is estimated between 10% and 20%. This percentage is even greater for children with disabilities. Not surprisingly, when young children with challenging behavior do not receive services and supports early on, they can experience negative social and emotional outcomes long…

Anchored on Evans' professional development (PD) model, this study aimed to develop, implement, and evaluate a professional development program on designing participatory action research (PAR) projects for basic education teachers. The teachers are from Junior and Senior High School teaching English, Mathematics, and Science. The PD program…

As the number of available cybersecurity jobs continues to grow, colleges strive to offer to their cybersecurity students an environment which will make them sufficiently prepared to enter the workforce after graduation. This paper explores the academic and professional needs of STEM-students in various higher education institutions across…

Elementary students' interest in science and careers in STEM are typically associated with their curiosity along with engagement in science activities and whether they find these activities to be fun, exciting, and enjoyable. Thus, early exposure of elementary students to STEM lessons must be engaging and enjoyable, which in turn increases the…

Background: There is a lack of health promotion programming designed to change the physical activity environment of the group home setting. The Menu-Choice programme assists staff in creating physical activity goals alongside residents with intellectual disabilities and provides strategies to incorporate activity into the group home schedule. The…

In this chapter, the major concepts from program planning in adult education will be applied to health professions education (HPE). Curriculum planning and program planning will be differentiated, and program development and planning will be grounded in a systems thinking approach.

This study examines how bullies, victims, bully-victims, and uninvolved adolescents perceive the activities of the class project of the ViSC social competence program. The ViSC program is a whole school socio-ecological anti-bullying program that was implemented in 43 classes, grade 7, 8, and 9, in three Cypriot schools. A sample of 778…

This article examines the development and ultimate demise of the Ultranet, a major ICT infrastructure project in the education system of the Australian State of Victoria. The case is interesting as it was a very large project, intended for 1500 schools and funded to $180 m (Au). The study traces the design and implementation of the project as a…

This article reports on findings from a design-based research investigation into the analysis, design, and evaluation of online faculty development in graduate supervision. The design elements determined to be relevant and necessary for the development of this innovative online faculty development experience are described. The process and…