The American electric utility system has been massively transformed during the last three decades. Viewed previously as a staid, secure, and heavily regulated natural monopoly, the system has shed elements of government oversight and now appears to be increasingly susceptible to terrorist attacks and other disruptions. Overturning the conventional…

Central Queensland University (CQU) is a highly complex institution, combining campuses in Central Queensland and distance education programs for Australian domestic students with Australian metropolitan sites for international students and a number of overseas centres, also for international students. In common with many other universities, CQU…

Our editor-at-large puts questions to a political scientist--the former higher-education advisor to the Coalition Provisional Authority in Iraq--who replies with skepticism about prospects for our efforts to restore a university system in Iraq and reconstitute that troubled society in our image. Building an informed democracy, John Agresto…

This paper presents a case study in which systems theory is used as a framework for analyzing the experience of international consultants in assisting the education ministry of a developing country in formulating a national education 5-year plan. The study highlights the broader dilemma faced by international consultants who are frequently…

The study discusses the dynamics English language instruction in the Philippine basic education curriculum. Although English enjoyed immense popularity as early as 1900s during the American entry to the country, its role in Philippine education has transformed gradually as the country undergoes political, social and economic reconstruction in the…

The availability of flexible work options provides an opportunity for individuals to shape their careers in order to optimise their work and life goals. This study takes a systems theory approach to examine how the use of flexible work options influences relationships and interactions in the workplace. The "Flexible Work Options…

In the rapidly changing information environment, libraries have to demonstrate that their services have relevance, value, and impact for stakeholders and customers. To deliver effective and high quality services, libraries have to assess their performance from the customer point of view. Moving to an assessment framework will be more successful if…

This article explores instructionally useful assessment in the social studies. In the first section, the concept of usefulness is discussed as a function of the alignment between goals, instruction, and assessment. Next, three approaches to instructionally useful assessment are reported, followed by a case scenario suggesting how these disparate…

Group-based learning is being introduced into many settings in higher education. Is this a sustainable development with respect to the resources required? Under what conditions can group-based learning be applied successfully in distance education and in increasingly flexible campus-based learning? Can networked support facilitate and enrich…

This paper focuses on the difficulties of assessing multi-year team projects, in which a team of students drawn from all three years of a full-time degree course works on a problem with and for a real-life organization. Although potential solutions to the problem of assessing team projects may be context-dependent, we believe that discussing these…

This paper provides a synthesis of the literature on the role of benchmarking, with a focus on its use in the public sector. Benchmarking is discussed in the context of quality systems, of which it is an important component. The paper describes the basic types of benchmarking, pertinent research about its application in the public sector, the…

Thirteen school districts, a regional training network, and a university in Florida formed a partnership to develop support for the implementation of the statewide plan, "Blueprint 2000." Funded by the Florida Department of Education, the partnership used a quality and systems framework for helping the schools and districts in their restructuring…

In the summer of 1993, more that 55 educators from across the United States attended The Institute for Learning and Teaching (TILT) at the Massachusetts Institute of Technology (MIT) in Cambridge (Massachusetts). Teachers, school administrators, and their champions in the community joined MIT students, professors, and professionals from…

Traditional views of critical thinking instruction focus on teaching students to develop skeptical responses to the texts they read. Genuinely powerful and generative forms of critical thinking, however, require students to read creatively as well. To balance the rigor of analysis and exorbitance of creativity, a freshman honors seminar was…

Andersen Consulting is a global training firm with more than 20,000 consultants serving clients from 151 officers in 46 countries. In 1995, Andersen Consulting introduced a career development model (CDM) as a new organizing structure for its consultants in North and South America. The CDM, which translates the findings of research on integrative…