PepsiCo's change-leadership model starts with a teachable point of view, showing trainees how to think in different terms, develop a point of view, test it, crystallize the vision, and implement it. The human resources department plays an important role in articulating the point of view. (SK)

A training needs survey was completed by 380 of 715 managers/supervisors in a state agency. Those in later career stages perceived less need for training in management, human resource management, communication skills; they reported lower levels of self-efficacy in training effectiveness and utility of training. There appeared to be a need to…

Osman-Gani's study surveyed 501 U.S., Germany, Japanese, Korean, and Singaporean managers working abroad, finding significant differences in views of types of training (pre- and postarrival, repatriation, language, cross-cultural) and appropriate delivery methods. Van Reine and Trompenaars' reaction article highlights how cultural background,…

A study of 67 Swedish expatriate bosses and 104 local Hong Kong middle managers tested a quantitative needs assessment technique measuring work values. Two-thirds of middle managers' work values were not correctly estimated by their bosses, especially instrumental values (pay, benefits, security, working hours and conditions), indicating a need…

Reflects on a clinical seminar attended by midcareer education professionals. The challenge was to run management training that diffused social defenses lying at the heart of seemingly insoluble problems. The case-study method sparked new insights in participants that could generate fresh, effective courses of action. (Contains 18 references.)…

A leadership development program for managers used appreciative learning, based upon appreciative inquiry, an organizational development method focused on what organizations do well. Participants identified prior successful learning experiences for use in future work performance, creating a multiplier effect of positive experiences. (SK)

All 120 managers and executives of a Canadian corporation participated in a 1-day experiential training in facilitation techniques, primarily debriefing strategies to help employees learn from workplace experiences. Five months later, a representative sample of participants identified successes, barriers, and potential improvements; most reported…

Presents an approach to contract grading based on a postmodern view of teaching as facilitation. Explains how to negotiate and renegotiate contracts, outlines limitations and challenges, and highlights ways in which contract grading assists in learning management concepts. (Contains 34 references.) (SK)

During the last year, SETDA tackled the question, "How do you provide professional development to those who typically develop and/or provide the opportunities to others?" Although providing professional development opportunities for administrators and teachers is a primary responsibility of many SETDA members, many state educational technology…

A customer can recognise a professional institute almost immediately from the manner in which the customer is dealt with. The institute makes the customer (read student) feel special and deals with the customer as a matter of priority rather than as a secondary issue, less important than the undertaking of other activities. The customers of…

The author describes the development of a 20-hour curriculum to train clinical managers to enhance the cultural competence of their staff. After training, managers reported improvements in their multicultural competence and in the ability to enhance their staff's cultural competence.

Purpose: The purpose of this paper is to argue that action learning (AL) may provide a means of successfully developing small to medium-sized enterprises (SMEs). Design/methodology/approach: The literature around SME learning suggests a number of processes are important for SME learning which similarity, it is argued, are encompassed in AL. AL may…

This exercise invites critical consideration of domestication, exploitation, and hegemony. We enquired with participants into the ways in which these processes may be embedded in the taken-for-granted logics of organizational and personal decision making. We contrast participation or tolerance of these processes with commitment to often…

More than ever there are both leadership shortages and the temptation to cut training budgets. Senior administrators and faculty are retiring at an alarming rate, and the trend is expected to continue. For a decade, prominent business journals have focused on a crisis of leadership in the corporate sector. This article describes executive…

In this article, the author presents eight quick and easy steps to setting up a "grow your own" administrator program to help school districts fill open positions with qualified administrators. These are: (1) Invite cabinet members and directors to conduct two-hour workshops; (2) Write and send out a letter to all teaching and support staff…