Purpose: While the importance of measuring customer satisfaction levels is well established, less research exists on how organizations operationalize such knowledge. The purpose of this paper is to describe an action research (AR) case study resulting in a workshop model to operationalize the concept of value. The model facilitates organizational…

This paper describes the results of our efforts with regard to the design and implementation of an educational digital video library using MPEG-4 and the Synchronized Multimedia Integration Language (SMIL). The aim of our work is to integrate MPEG-4 encoding, full text indexing, high-resolution streaming, and SMIL, not only for delivering on-line…

Over the past decade, many colleges and universities have invested heavily in information technology in the belief that it would enhance learning and enrich the student experience. Several recent high-profile reports and articles, however, argue that most investments in technology have not paid off. Part of the reason for this pattern of failed…

Early Head Start services are typically offered through home- or center-based delivery models. A formative evaluation of an example of each service delivery model was conducted. The purpose was to examine the issues involved in the implementation of these two service delivery models relative to the content of services, intensity of services,…

In 2007, the Texas Legislature (80th Texas Legislature, Regular Session, 2007) authorized the creation of the Texas Rural Technology (R-Tech) Pilot program, which provides $8 million in funding to support rural districts in implementing technology-based supplemental education programs. In order to be eligible for funding, districts must have…

Webster University (Missouri), an independent, liberal arts university, developed a teacher preparation program on both the graduate and undergraduate levels in inclusive education aimed at preservice and practicing teachers and covering early childhood to secondary education. Several models emerged in the teacher preparation program. The unified…

This report describes an investigation into how a school moves from a handful of individual teachers dabbling in alternative assessment strategies to full school implementation of an assessment system. The research was conducted at Bay Park Elementary School in the San Diego (California) City School District, a school participating in a pilot…

This guide, which is one of a series of three guides designed to provide state and local leaders, policymakers, practitioners, and other stakeholders with information about the work-based learning component of the School to Work Opportunities Act, deals with occupational education. The introduction traces the history of school-to-work initiatives,…

These materials include a report, evaluation, and book written about a workplace literacy project involving education (Alpena Community College), business and industry (Besser Company and Alpena Power Company), and labor (Thunder Bay Labor Council). The report specifies objectives; accomplishments, including development of eight courses in math,…

The five matrices in this volume are designed to assist states in coordinating their Job Opportunities and Basic Skills (JOBS) programs. The matrices, each organized around a theme, summarize key elements of a variety of federal programs. Matrix A features the main programs of human services, labor, and education agencies that are most critical to…

This book, which is intended as a practical guide to functional literacy at the grassroots level, addresses a range of issues encountered by literacy workers when mobilizing, planning, teaching, supervising, and evaluating adult literacy programs. The following topics are discussed: adult literacy, literacy teachers, and literacy work; the many…

This learning module is one of three training modules that were developed for members of the Texas Gerontological Consortium for Continuing Education to use in preparing case managers working in human service professions coordinating community-based programs for frail elderly Texans. Module III deals with the following topics: implementation (case…

This book contains essays about a specific and local reform, the Oxford Internship Scheme, which was developed and implemented by a partnership between Oxford University (England) and the local education authority in Oxfordshire. The internship program represents a commitment to the school-based training of teachers and, in some ways, is analogous…

Even Start is a family-centered national literacy program whose goal is to break the cycle of poverty and illiteracy by expanding the educational opportunities available to low-income families with limited educational experiences. To reach this goal, all Even Start projects provide services in each of three core areas: adult education, parenting…

A 1993-97 study researched the evolution of Intermediate and Advanced General National Vocational Qualifications (GNVQs) in Britain. Data were collected from a nationally representative sample of 225 centers; 5,100 GNVQ students were surveyed individually. Findings indicated that, of the 5 original and 10 added GNVQ subjects, GNVQ programs were…