Gives guidance in preventing library staff downsizing or outsourcing: remember the competition, read financial reports and periodicals, identify key library executives and patrons, define the library as a "profit center," market the library, make yourself essential and indispensable, remind users of the library's resources, embrace the…

This discussion of the use of expert performance as the basis for inferring assessment scoring criteria in evaluating student performance considers characteristics of experts and difficulties in use of adult expertise to evaluate student performance. The use of gifted students' performances as benchmarks is suggested as possibly providing…

The recent examination of the curriculum and examination systems of France and the Netherlands overlooks the real process of creating a national consensus around standards in the Netherlands, balancing local autonomy and national standards. A comment by the original authors acknowledges the implications of the Dutch approach for U.S. standards.…

Discussion of electronic library reference services focuses on an overview of the chief methodologies available for conducting assessments of electronic services. Highlights include quantitative measures and benchmarks, including equity and access; quality measures; behavioral aspects of quality, including librarian-patron interaction; and future…

Discusses experiences and outcomes of benchmarking at the Queensland University of Technology (Australia) library that compared acquisitions, cataloging, document delivery, and research support services with those of the University of New South Wales. Highlights include results as a catalyst for change, and the use of common output and performance…

Discusses project work, describes what it is, why it should be used, and how its aims are defined. Highlights classroom management during project periods and provides a list of project goals that relate to domains and benchmarks of the English-as-a-Foreign-Language curriculum in Israel. (Author/VWL)

This article suggests that benchmarking, the process of comparing one's own operation with the very best, can be used to make improvements in colleges and universities. Six steps are outlined: determining what to benchmark, forming a team, discovering who to benchmark, collecting and analyzing data, using the data to redesign one's own operation,…

The first years of the National Association of College and University Business Officers (NACUBO) pilot project to collect benchmark data on college costs and service levels are discussed, focusing on lessons learned, needs identified, current use of the results, and the project's place in the association's long-term research plan. (MSE)

The process of changing was assessed in four schools at the midpoint of a five-year essential schools restructuring effort in Illinois. Cross-case analysis results in identification of factors affecting the change process by examining benchmarks of substantial agreement, observable change, all-school participation, and systemic leadership. (SLD)

Reports the preliminary results of a research project that investigated the phenomenon of disorientation in hypertexts with middle school students. Presents experiences in setting up a benchmark for measuring this phenomenon and lessons learned regarding measuring the performance of people using hypertext technology in an educational environment.…

A literature review and telephone interviews with exemplar university staff informants identified benchmarks to assess the degree of reform at four doctoral-granting Midwestern universities. Data analysis revealed three themes: political, professional, and curricular. Universities' efforts ranged from unreformed and transitional to progressive and…

Defines the current core benchmarking and best practices information objective of the Association of Higher Education Facilities Officers for sharing benchmarking and best practices information to K-12 facility managers. A summary is presented on implementation strategies designed to assist K-12 facility managers in utilizing this information. (GR)

Within the context of the overall development of a range of assessment instruments for setting standards (language benchmarks) for primary and secondary teachers in Hong Kong, this article describes the origins of a project that developed the Benchmarks Test. Looks at the process of piloting, moderating, ratifying, and implementing the test of…

Compares the 1996 Canadian Language Benchmarks for describing English-language proficiency among second-language-learners with the International Adult Literacy Survey. Points to the potential for aligning the Benchmarks with other systems for describing adult competencies to enable more systematic integration of immigrants' experiences, skills,…

Addresses the challenges faced in developing a task-based language assessment instrument for adult immigrants in Canada that is accountable to the needs of diverse groups of stakeholders, including learners, teachers, and administrators. The test, the Canadian Language Benchmarks Assessment (CLBA), is designed to place adult newcomers in language…