A survey of 174 deans revealed that budget management, communication skills, encouragement of faculty development, communication with the dean, and rewarding faculty achievement are high priority skills for English department heads. Regardless of discipline, chairs must have a range of sophisticated managerial skills for which they may need…

Enrollment management is a comprehensive approach requiring the integration of related functions to achieve the optimum recruitment, retention, and graduation of students. Criteria for evaluating enrollment management programs as they evolve into strategic, comprehensive efforts are established, synthesized from 16 independent and 6 public…

The experience of the Massachusetts Institute of Technology in adopting a cost-recovery strategy for systems development is described, providing information of use to all managers. Issues addressed include establishing revenue goals, marketing and promotion, contracting with clients, and time accounting and billing. (Author/MSE)

Describes the inception and development of an Ethiopian refugee English program in Cairo, Egypt. The following topics are addressed: (1) background; (2) teachers; (3) program; (4) classes; (5) materials; (6) content; and (7) day-to-day administration. An essay on "refugeehood" by a program participant is included. (BJV)

Remedial instruction in higher education heightens the tension between access and quality and raises questions about how to prepare underprepared students without watering down the degree, who should provide remedial programs, and who should pay for them. States have adopted a variety of solutions, and the most serious are costly. (MSE)

This sourcebook presents information about three types of federal decision makers who are frequent clients of evaluation: career government executives; political appointees; and congressional staff members. Differences among these decision makers are highlighted in seven articles, with emphasis on meeting client needs and process dimensions of…

Describes Illinois Valley Community College's educational program at the Sheridan Correctional Center, a state medium-security facility for adults. Considers program staffing, funding, and outcomes. Underscores the importance of cooperative relations with the Department of Corrections. (DMM)

Offers information on financial and data management computer software programs designed specifically for day care centers. (BB)

Constrained by limited funds but concerned about lack of access to the Internet, Mount Hood Community College (Oregon) opened an account for the business and computer technology division with a commercial provider. Lessons learned about usage hours, limitations, access, modem speed, telephone line usage, and training are detailed. (MSE)

A survey of 265 postgraduate general dentistry program directors and dental general practice residency directors found substantial agreement about the relative importance of various program goals and curriculum areas. The largest differences were found among site types (e.g., hospitals vs. dental schools) not program types. (MSE)

Advice is offered for developing and strengthening college alumni special interest groups. These include setting clear guidelines; striving for membership quantity and enthusiasm; focusing on a mission; developing strong and creative leaders; sharing responsibility among staff; setting reasonable objectives; and finding financial support. (MSE)

This article argues that, while college and university programming for leadership development may depend initially on the creativity of a few supporters, such programming should also be positioned in a unit within the institution that has the resources and support to nurture it over the long term. (MSE)

Increasingly, budget pressures and rapid technological change are causing colleges to consider "outsourcing" for computer operations management, particularly for administrative purposes. Supporters see the trend as similar to hiring experts for other, ancillary services. Critics fear loss of control of the institution's vital computer systems.…

San Joaquin Delta Community College has created a graphic, electronic office environment called "Virtual Desk" to operate on employees' desktops. It is a front end to the computer network depicting a desk on which are mounted a calculator, spreadsheet, notepad, calendar, word processor, electronic mail, and file drawers and bookshelves.…

This article presents an overview of the 10 university-based interdisciplinary training programs in child maltreatment funded in 1987 by the National Center on Child Abuse and Neglect. The organizational structure, student composition, and academic requirements of each program are listed. A detailed description of one program based in a medical…