Discusses how to calculate the return on investment from electronic learning. Describes web-based calculators that help assess the effect of training on organizational performance. (JOW)

Case studies of four Scottish telephone call centers identified both quantitative (number of calls, average handling time) and qualitative (rapport, company pride) goals or targets set by management. Measurement of target attainment used continuous monitoring and other normative practices. Despite technological advances, the experience of call…

To demonstrate the impact of planned learning on company performance, direct relationships between training and systematic job performance improvements were observed. Results were used to refine Kirkpatrick's four-level evaluation model with an intermediate level 3.5 (performance impact) between levels 3 (behavior) and 4 (results). (Contains 29…

Surveyed administrative staff at the University of Bradford about their perceptions of the process of performance appraisal. Found that there are several inconsistencies and misperceptions that need to be addressed. (EV)

North Carolina's Professional Certification Program, established in 1986, is an effort to professionalize the status of school finance officer and provide appropriate remuneration. Finance officers are now required to satisfy 7 standards and to renew their certification annually by completing 24 contract hours in position-related minicourses and…

Changing criterion methodology was used to increase the performance rate on a vocational task by an autistic young adult in a model case demonstration. Performance rate was increased by a factor of six and maintained at eight-month follow-up. (DB)

Proposes an alternative method of employee evaluation by concentrating on appraisal instrument dimension. Compares those dimensions with organization members' constructs for productive behavior. Finds that, to the extent that the constructs and dimensions are similar, the system will be more effective in evaluating productive behavior. (MG)

The conscientious transportation director knows that self-directed evaluations are one of the most effective ways to effect improvements in job performance. This article presents nine test situations based on pupil transportation directors' actual experiences. Analysis and answers are provided. (MLH)

This paper describes the training and development (T&D) profession, discusses problems in proposing a field of practice for it, and proposes a specific field of practice for T&D. It provides an impetus for continued discussion. (Author)

Discusses performance-related pay and why the system was introduced, how it was negotiated, and how it has operated. The case study illustrated is in a British financial services company where the system was negotiated in 1986 and began in 1987. (JOW)

Wimbiscus enhances Rummler and Brache's model for improving organizational performance by defining nine performance variables and integrating the model with scholars' views of three human resource development elements: organizations, process, and job/performer. Brache and Rummler respond to parts of Wimbiscus' critique. (SK)

Finds that during organizational entry, socialization tactics, communication traits, attitudes, and values influence information/feedback-seeking behaviors, which then result in higher attributional confidence and lower role ambiguity. Shows that newcomers who actively sought information and became critically involved during early employment were…

Defines high performance work organizations, summarizes research findings on their effectiveness, and describes examples in the auto, steel, apparel, airline, and computer industries. (SK)

Short-term longitudinal study assessed single and combined effects of two interventions designed to affect nursing assistants' (n=193) performance by increasing knowledge and motivation. Four sites included skills training only, job redesign only, both interventions, and control. Significant differences were found in knowledge in comparisons…

Sees universal adoption of master's degree in rehabilitation counseling as hiring criterion requiring its validation in relation to job performance. Proposes large-scale validation study involving state-federal vocational rehabilitation agencies that would make use of extensive existing vocational rehabilitation database, and relate type and level…