Low levels of student success in South Africa have persisted as a seemingly intractable problem. There have been some gains in student success over time, but with a participation rate of approximately 18%, the current success rates still represent massive financial and human losses to the country. Internationally there is a trend to move towards…

Environmental assessment of residence halls and the impact of their associated educational and developmental spaces has concerned housing and residential life professionals for a considerable time. Given this understanding, a number of approaches to conduct environmental assessment have emerged. This case study utilized and expanded upon an…

For 23 years, the author worked with high school students from a wide range of language backgrounds and widely differing circumstances. What they all had in common was that they were all developing competence and confidence in academic English. One of the challenges in teaching them was that some students had traveled back and forth between the…

The academic library Learning Commons continues to be a prominent model for organizing co- located research and academic support services for students on college and university campuses. While numerous reports have highlighted the value of partnerships in providing these services, little research exists on the nature of collaboration between the…

This study explores the perspectives of Black men on terminology often used in college access and success recruitment and programmatic materials. The authors suggest that deficit models often result in student enculturation and arise from linguistic complexity and misunderstandings. The findings provide avenues for student affairs professionals to…

Hispanics are the fastest-growing minority in the US, over the last decade, the Hispanic population went from 50.5 million in 2010 to 62.1 million in 2020. Hispanics were responsible for 51% of the entire U.S. population growth during that period. Despite this population surge, Hispanic students, faculty, and leaders continue to be…

In the context of the Higher Education Standards Framework 2021, facilities and infrastructure refer to the resources used for educational and research purposes, with 'facilities' referring to the learning environments, including both physical and digital learning environments, intended to promote and facilitate the learning outcomes and…

This quantitative, correlational study investigated the predictive relationship between servant leadership characteristics of Servant TRIO SSS advisors and first-generation students' college adjustment and semester persistence. A total of 310 first-generation students in TRIO SSS programs within the United States participated in the study.…

Graduate students face many challenges, and mentorship literature calls for adoption of various types of student supports. This Design Case (a form of scholarly writing focused on reflections on lived experiences) tells the story of the development of a "research family" as an alternative to a traditional research group from the…

This study centered on the lived experiences of five community college students who were formerly incarcerated. Through interviews, the students shared their expectations before entering college, resources they found to be most helpful throughout their enrollment, and what they feel could make them more successful. The research focuses on the…

The purpose of this paper is to share insights gained from the discovery, design, and delivery phases of creating a three-tiered model of non-academic learning support in open, distance, and flexible learning (ODFL): "Learner Engagement and Success Services (LESS)", at Open Polytechnic | Te Pukenga, New Zealand. Presented as a case…

Limited research exists relating to the development and initial implementation of new higher education policies during a crisis. The COVID-19 pandemic took the world by surprise, and higher education leaders found themselves adjusting traditional roles and services to help students and staff navigate the crisis. Multiple streams policy theory,…

The COVID-19 pandemic forced most community colleges across the country to radically shift the ways in which they provided instruction to a majority of their students. Over the last three years, these institutions have learned how to better support students who take online courses. However they are continuing to investigate and understand how…

The findings presented in this paper look at the motivations of volunteers who supported English for Academic Purposes students at a self-access Language Learning Centre at a university in Canada. It also importantly sheds light on the motivations of a less investigated aspect of volunteerism, that of non-native English speakers who provide…

The goal of this study was to understand student experiences in and perceptions of a new communication center. Researchers conducted 22 semi-structured qualitative interviews with students who visited the communication center and conducted a thematic analysis of the interview transcripts. Overall, the findings suggest that students had positive…