This dissertation explores how student support services (SSS) within the K-12 ecosystem's relationship with technology, or cyberpsychology, has been impacted by the COVID-19 pandemic grounded in the ecological systems theory (EST) framework. The first article investigated professional school counselors' use of technology for communication to meet…

College retention is a topic of concern for many leaders of post-secondary institutions. This study explores the multifaceted elements of a summer bridge program aimed at bolstering college retention for minority first-generation students through a combination of mentorship, academic support, and community-building initiatives. The purpose of the…

To attract and retain international students, institutional support services at Asian universities must add value from the student's perspective. This study aims to explore international students' experiences at Indian higher education institutions and understand their thoughts on how the university's International Student Office (ISO) could best…

Career Technical Education (CTE) policies and programs have increasingly focused on supporting the needs of historically marginalized learners and closing access and performance gaps among learner groups. Perkins V, the latest iteration of federal CTE legislation known as the Carl D. Perkins Career and Technical Education Act, is part of this…

The purpose of this study is to demonstrate how triangulating responses from the Community College Survey of Student Engagement (CCSSE) with information from the federal Integrated Postsecondary Education Data System (IPEDS) exposes data incongruency, specifically when considering the population of students with disabilities at 2-year…

The purpose of this research study was to understand the role of self-advocacy for students with mental health conditions (SWMHC) by exploring their perspectives. Participants in this study were enrolled students at a public 4-year university within the United States who were registered with student disability services, have a mental health…

Within the past decade, there has been a shift in how our guiding professional documents conceptualise information literacy (IL) - evolving from a skills-based conceptualisation to one emphasising ways of thinking and knowing. This has been both productive and disruptive. Our professional documentation does not provide a framework for making this…

A critical area of debate in an era of evolving university support systems is how best to offer support to students in challenging disciplines. This study examines the effectiveness of current frameworks in addressing the needs of engineering students. This research employs a mixed-methods approach to identify the experiences of final-year…

The Remediation report is in response to Ohio Revised Code section 3345.061 (H), which requires the Ohio Department of Higher Education (ODHE) and the Ohio Department of Education and Workforce (DEW), to issue a report recommending policies and strategies for reducing the need for academic remediation and developmental courses at state…

As a graduate assistant at the University Speaking Center (USC), Rebecca Ray investigated the ways how the diverse staff works together cohesively to be both fascinating and effective. She conducted two different focus groups at the USC during downtime to create an open dialogue for learning about what makes us diverse. She found that diversity is…

This chapter provides an insiders' view of a partnership between student affairs and academic affairs at one historically Black college or university (HBCU). Using a learning communities initiative as the primary example, we describe how the two divisions have intentionally created a durable working partnership for student success.

During a global pandemic, many students in 2020-2021 turned to peer-facilitated academic support through supplemental instruction (SI) to succeed. In this study, proficient students were hired as SI Leaders and trained to facilitate study sessions in a collaborative virtual learning environment. The impact of online SI support is assessed upon…

This chapter explores how the Wisconsin Technical College System Student Success Center and the Success Center for Ohio Community Colleges provided support that encouraged data-informed decision-making among 2-year college stakeholders. A case study for each Center is presented to illustrate data-related strategies and lessons learned. The…

Retention is a continuing concern for institutions of higher education, especially rural community colleges. Students are often not prepared for the rigor of college-level coursework, encounter academic and/or life obstacles, or do not possess the soft skills needed to succeed in college life. Research has shown that college-preparation courses…

This dissertation investigated the impact of fee-based individualized academic support programs on the attitudes of college students with disclosed disabilities toward retention and belonging. The study took place at two public, midsize, state universities located in the Midwestern region of the United States. The research was grounded in William…