Student retention is a key outcome measure for post-secondary education, but data show relatively stagnant retention rates over the past decade. Longstanding interventions such as counseling, academic advising, and mentoring provide crucial student services, but little change in retention rates suggest there is still need for additional student…

This study sought to empirically evaluate the extent to which visiting the communication center before delivering the first major speech in an introductory communication course improved students' academic performance and engagement. A total of 262 students were included in this study, half of whom visited the communication center prior to their…

Nearly 1 in 3 college students (30%) are first-generation students of color (FGSOC), possessing the intersectional identity of being both a first-generation college student and a racial minority. FGSOC face increased psychological and social difficulties in college when compared to students in other groups, resulting from cultural differences,…

As Black Lives Matter unfolded in 2020, many universities were the sites of organized protests, and in response, many institutions of higher education began (or continued with) the critical work of building diversity and social justice on campus. For many students, this issue was in the forefront as they prepared for fall semester and began to…

Although the effectiveness and experiences of computer-based examinations is a widely investigated area of research, the question of whether and how computer-based assessment limits or heightens the experience of negative test emotions remains largely unexamined. Drawing from the control-value theory of achievement emotions, we investigated…

In response to the COVID-19 pandemic-induced emergency pivot to online teaching and assessment, an Academic Safety Net was implemented at a regional Australian university to provide academic student support. Bayesian hierarchical models were used to compare student performance between 2019 and 2020. More students withdrew from subjects in 2020,…

Over the past three years, the Institute of Museum and Library Services (IMLS)-funded Community College Academic and Student Support Ecosystem (CCASSE) initiative has aimed to provide the higher education community with insight into the organization of student-facing support services and how the library can best position itself to enhance student…

The purpose of this qualitative comparative case study was to explore the systems and structures that exist to support veterans in higher education and the academic institutions that serve veterans at two similar universities in the Midwest. Through the lens of Tinto's Theory of Integration (1988, 2012), data were collected and analyzed to…

This paper looks at a mid-size state university's speaking center. At this speaking center, managing peers oversee consultants for hour-long shifts, and those who work together during these hour-long shifts are referred to as shift families. These families remain the same for the entire semester, and so effective personal communication between…

This review examined the literature addressing humor as a potential trait that may enhance leadership styles in higher educational administration. It provides an overview of current humor research from several disciplines of major contemporary leadership theories and styles in higher educational administration and develop and propose a theoretical…

Background: Returning to learn following a concussion is the process of managing a student's recovery during the school day by implementation of academic supports with varying intensity. Due to a lack of consensus or even guidance on Return to Learn, this paper set out to establish cross discipline consensus on some essential elements of Return to…

The Mathematics and Statistics Support Centre (MSSC) at Central Queensland University (CQU), which is part of the Academic Learning Centre (ALC), has been in operation since 1984 as the first MSSC in Australia. The Mathematics Learning Support (MLS) centres have spread to almost every university in Australia currently. The MSSC at CQU offers free…

To educate the whole child, one must provide children with the services needed to thrive. These services do not stop at the classroom door, but are provided to these students throughout the school day and even at home. Support service providers are the individuals who are tasked with helping to ensure that full wraparound services are provided to…

This causal-comparative research project is a study examining a Tennessee community college's institutional services and programs designed to support African American students compared to those students' persistence to graduation. The results of this causal-comparative study employing mixed-methods of data collection revealed no significant…

In response to the significant and still growing number of college students experiencing homelessness and housing insecurity in California, the State Legislature appropriated $9 million in the 2019-2020 State Budget for ongoing funding to provide housing services to students. Per section 9795 of the statute, colleges, in partnership with local…