This paper reacts to previous symposium papers (EC 604 155-161) concerning regulations and quality assurance in Intermediate Care Facilities for the Mentally Retarded (ICF/MR). Contributions of the Home and Community Based Services program model, which is seen as a partial solution to overregulation, are highlighted. (DB)

Discussion of the use of Total Quality Management (TQM) assessment tools in educational settings highlights and gives examples of fishbone diagrams, or cause and effect charts; Pareto diagrams; control charts; histograms and check sheets; scatter diagrams; and flowcharts. Variation and quality are discussed in terms of continuous process…

Executives do not always fully understand or support quality improvement initiatives. A four-step model for guiding human resource development practitioners in educating executives about quality involves establishing a quality position; a shared vision; a quality management system; and goals, strategy, and plan. (JOW)

Examines the use of Quality Function Deployment (QFD) methods for the design, development, and delivery of courses and programs through distance education. Topics discussed include problems in implementing QFD; implementation of QFD in training design; and QFD's contribution to service quality improvement in distance education. (Contains 28…

Chapter 1 legislation provides additional resources to schools with a certain percentage of low-income students to help ensure that all children learn. Calls on parents and legal service advocates to take an active role in ensuring accountability for Chapter 1's application in schools, and provides questions to help parents better understand and…

A model for quality assurance (QA) in psychiatric hospitals is described. Its functions (general QA, utilization review, clinical records, evaluation, management information systems, risk management, and infection control), subfunctions, and corresponding staffing requirements are reviewed. This model was designed to foster standardization in QA…

Describes the application of the continuous quality improvement model, commonly associated with the business sector, to entry-level athletic training education programs accredited by the Commission on the Accreditation of Allied Health Education Programs. After discussing historical perspectives on athletic training education programs, the paper…

Curriculum auditing is a quality-control process. If a course is not meeting expectations, is not serving students, or needs adjustment, the Roanoke Valley (Virginia) Governor's School for Science and Technology employs benchmarking to attain data to fix the problem or move in another direction. (MLH)

Discussion of quality control of data in online bibliographic databases focuses on authority files. Describes approximate string matching, introduces the concept of approximate word matching and clustering, and presents a case study using the Astrophysics Data System (ADS) that shows how to reduce human effort involved in authority work. (LRW)

The success of corporate instructional design projects depends on how well the practitioner performs in the field under specific circumstances. Benchmarking is one of the major business strategies for continuous improvement. A thorough inquiry into how exceptional corporate instructional designers function lends insights into the instructional…

Evaluation data about extension programs are subject to variation. Program improvement requires control of this variance. Statistical quality control charts provide a means of measuring variation, determining sources, and making modifications. (SK)

Presents a historical perspective of performance measurement, describing types of performance measures, and examining their use in municipal parks and recreation agencies, noting that more and more parks and recreation agencies are developing performance measurement plans for all divisions and units. The benefits movement (specifically, benefits…

The best learning potential lies in adapting educational software to students' needs and learning styles. Few programs provide an adaptive learning environment. Educators should realize that information is not instruction, simplicity matters, graphics should enhance content, navigational designs should work intuitively, and interactions should…

Discussion of trends in student support in higher education focuses on support services in distance education. Topics include manufacturing organizations versus service organizations; types of student services to offer; learning from service management; application of new technology; social innovation; Bates' ACTIONS model applied to student…

Offers a case study of how the English department at Mary Washington College constructed over a period of years a credible process for assessing its undergraduate major. Explains and critiques that process and the procedures the department has come to use. (TB)