This article presents guidelines to aid administrators of institutions of higher education in applying the 14 principles of Total Quality Management. The principles stress understanding process improvements, handling variation, fostering prediction, and using psychology to capitalize on human resources. (DB)

Describes the following steps in CD-ROM production: (1) information base creation; (2) data preparation, conversion, and verification; and (3) indexing and premastering. Cost factors for each step and overall trends in CD-ROM production costs are also discussed. (three references) (EA)

Discusses studies of CD-ROM life span done by 3M and the Federal Special Interest Group for CD-ROM Application and Technology (SIGCAT) and concludes that CD-ROMs have long life spans. A table presents test results, and industry specifications for CD-ROM discs and drivers are examined. (EA)

A content analysis, consisting of 24 items covering behavior specification, objectives, program procedures, data collection, and quality assurance, was applied to 141 written behavior reduction programs of 2 large residential institutions for individuals with developmental disabilities. Use of the content analysis is recommended for program…

Provides an overview of Japanese management theory and suggests applications to library administration. Highlights include participative management; shared decision making; long-term objectives; organizational philosophy; staff training and human resource development; strategic planning; staffing issues; cooperation; quality control; and total…

A discussion of rationale and techniques for protecting high-quality faculty and administrators during a period of reduced resources looks at the administrator's role as leader in quality control, finding an alternative to halted growth, identifying key administrative and academic personnel, defining shared goals, and finding needed funds. (MSE)

A college's administrative services and support units must give attention to improving quality and service just as instructional units do. Greater efficiency and productivity among noninstructional units can have a significant impact on institutional feasibility. Cost reduction is most effective when there is a common understanding of core…

A Virginia study confirmed the value of school-supervised on-the-job training experiences and identified critical quality control factors: related classroom instruction, individualized training plans, criteria for site and supervisor selection, written training agreements, frequent formal and informal evaluation, use of advisory groups, parental…

Total Quality Management (TQM) is defined and described, and its application in higher education institutions is discussed. The paper examines: TQM origins, salient features, importance of organizational leadership and commitment, use of strategic planning, customer orientation, the notion of continuous improvement, assessment of progress, and…

This article discusses aspects of the concept of quality of life that impact on policy development and habilitation services for persons with intellectual disability. The article contends that quality of life should not be viewed as an individual score for a person but in the larger context of a guiding principle that underlies the development,…

It is argued that university policies and procedures concerning assurance of quality education are framed with little regard for significant differences among disciplines, and that some common approaches to assuring academic quality impinge on some aspects of research, undergraduate teaching, and graduate work. Focus is on England and Australia.…

Challenges facing higher education in the United States in a period of increased interest in assessing the quality of education are discussed. In particular, the role of senior administrators and the role of shared (faculty/staff/administration) governance in this context are examined. (MSE)

The idea that different meanings of "quality" in higher education (meritocratic, social, and individualistic) may influence the assessments of college presidents of their institutions is explored. These three dimensions are combined in a model that allows a more complex view of institutional quality. (MSE)

America 2000 tries to advance both student achievement and educational freedom (through school choice). Its newly formulated learning standards and achievement tests could benefit children of all regions and backgrounds. America 2000 will strengthen all citizens' future by creating a national mechanism for quality control. (11 references) (MLH)

In response to changing government philosophy concerning higher education, including increased institutional autonomy alongside greater pressure for accountability and internal renewal, Dutch universities have developed a system for external quality assessment under the aegis of the Association of Dutch Universities. Its evolution and results to…