The history and main features of organizational behavior management (OBM) are compared and integrated with those of total quality management (TQM), with emphasis on W.E. Deming's 14 points and OBM's operant-based approach to performance management. Interventions combining OBM, TQM, and statistical process control are recommended. (DB)

This paper outlines a framework for documenting the impact of the Administration on Developmental Disabilities' University Affiliated Programs (UAP) on three domains: clients and their families, systems of services or higher education, and leveraging of resources. The paper identifies characteristics associated with successful UAP development and…

At Case Western University (Ohio), medical students critically analyze the quality and cost of asthma care in the community by studying patients in primary care practices. Each writes a case report, listing all medical charges and comparing them with guidelines for asthma care. Several recommendations for improved care have emerged. (MSE)

Describes the Total Quality Management (TQM) effort undertaken three years ago by Jackson Community College (JCC), in Michigan. Discusses the history of JCC, its early TQM efforts, the basic tenets of TQM, steps taken by JCC to integrate TQM practices into its evaluation methods, and benefits of TQM. (MAB)

Describes Yoji Akao's concept of quality function development (QFD), a strategic tool that translates the customers' quality requirements into organizational language. Examines how El Camino College's (California) application of QFD matches constituent needs to college functions. Includes an 11-item bibliography and lists El Camino College's…

The practice of "franchising" higher education programs, or provision of educational programs through vendors, is examined as it occurs in the United Kingdom as a result of recent educational policy changes. A set of principles for assuring the quality of such programs is proposed. (MSE)

A discussion of concerns about quality in higher education focuses on the use of performance indicators as measures of quality. Great care is advised in the use of performance indicators because available indicators are not sufficiently substantive in relation to higher education's goals, processes, and outcomes. (MSE)

A discussion of Dutch higher vocational education (HVE) looks at the place of HVE in the overall postsecondary system, its system of governance, its role in the reorganization of higher education, and efforts at innovation. Part-time programs are seen as a likely way to serve needs and cut costs. (MSE)

It is argued that bringing the cultures of business, industry and advertising into higher education, in the form of quality assurance systems, goes beyond a healthy challenge to be destructive of many traditional values of university culture. Imposition, and acceptance, of the language of management reflects this phenomenon. (MSE)

A recent Ontario law concerning regulation and coordination of allied health professions has focused attention even more sharply on quality of dental education, and makes development of standards of practice more urgent. Dental educators can assist by researching health care needs, synthesizing information, and helping to write guidelines. (MSE)

This article deals with the quality control systems surrounding preparation and professional recognition of educators, particularly special education teachers. The article presents research findings regarding teacher licensure, alternative routes to licensure, state approval of teacher education programs, special education coursework for classroom…

Three university programs of continuous quality improvement, based on the Total Quality Management approach, are described. The institutions are the Georgia Institute of Technology; Pennsylvania State University; and University of Maryland at College Park. The report attempts to look beyond the mechanics of the programs to discover what is being…

Although the Total Quality Management approach in higher education institutions may focus greater attention on student needs, it also brings the risk of providing students with what they ask for rather than what they need to be well educated and prepared to enter a globally interdependent, complex workforce. (MSE)

At Samford University (Alabama), Total Quality Management methods and tools were used to reorganize the library. The professional librarians formed the quality team. Focus on customer needs and restructuring of staffing and organizational processes have resulted in both quantifiable and less tangible improvements in service and environment. (MSE)

The Georgia Southern University admissions office implemented Total Quality Management (TQM) principles to control the quality of information management. It is suggested that, although TQM is used best on an institutionwide basis, it can also be useful in improving quality, reducing cost, increasing productivity, and achieving competitiveness on a…