This paper addresses the issue of service quality evaluation within the higher education sector and stresses the need to develop measures that are both psychometrically and practically sound. The paper argues that recent debate surrounding the development of such measures has been too strongly geared toward their psychometric performance, with…

This article aims to study the design and the organization of auditing systems to develop environmental or quality assurance schemes at the farm level and the role that extension services could play in these processes. It starts by discussing the issue of combining auditing and advisory activities and developing auditing competences. Empirical…

Engineering education is getting global. This article assesses the present scenario in engineering education, which is undergoing a paradigm shift because of the Internet, innovation, and internationalization. The influence of information technology, industrial development, national politics, and economic policies on internationalization of…

This article explores the role of heads of department in a small sample of secondary schools in the People's Republic of China. The research which underpins the article consisted of data collected from school teachers and headteachers of the case study schools. The outcome was that there is a large gap between how middle managers perceive their…

This study explores possible changes in the views of six faculty quality committees at a South African university. The initial investigation was replicated after five years and relates to the extent to which these committees perceive: (i) quality improvement as an indicator of faculty effectiveness; and (ii) faculties as the owners of quality. It…

ISO 9000 is a set of quality standards that assists an organization to identify, correct and prevent errors, and to promote continual improvement. Educational institutions worldwide are implementing ISO 9000 as they face increasing external pressure to maintain accountability for funding. Similar to other countries, in the United States vocational…

Recent Government policy has been strongly in favour of encouraging entrepreneurship and partnerships with industry. A flagship project backed by 68 million British Pounds was launched by Gordon Brown as Chancellor of the Exchequer in 1999. Due diligence exercises by the DTI failed to ensure that value for money was obtained. What had been planned…

This report presents the findings of the Trial Audit Panel (TAP) after studying a range of documentation before and during the audit and discussing issues with a wide range of University of South Africa (Unisa) staff during their visit to the University in June 2007. The original intention was to produce two reports, one in the format and…

School education in Australia is a complex interplay between federal and state governments, and between government and non-government schools. This article explores the supervision of schools in Australia through school accountability systems. Utilising publicly available documents a systematic analysis of the state and territory systems for…

This brochure presents indicators and strategies for Minnesota's early childhood system. It was created for the following uses: (1) Focus resources, strategies, and accountability to increase family and child well-being and children's school readiness; (2) Help coordinate activities across state departments, hold government accountable, and…

This paper presents a profile of Maine's Quality for ME prepared as part of the Child Care Quality Rating System (QRS) Assessment Study. The profile consists of several sections and their corresponding descriptions including: (1) Program Information; (2) Rating Details; (3) Quality Indicators for Center-Based Programs; (4) Indicators for Family…

This paper presents a profile of Palm Beach's Quality Counts prepared as part of the Child Care Quality Rating System (QRS) Assessment Study. The profile consists of several sections and their corresponding descriptions including: (1) Program Information; (2) Rating Details; (3) Quality Indicators for Center-Based Programs; (4) Indicators for…

This paper presents a profile of Missouri's Quality Rating System prepared as part of the Child Care Quality Rating System (QRS) Assessment Study. The profile consists of several sections and their corresponding descriptions including: (1) Program Information; (2) Rating Details; (3) Quality Indicators for Center-Based Programs; (4) Indicators for…

This paper presents a profile of North Carolina's Star Rated License System prepared as part of the Child Care Quality Rating System (QRS) Assessment Study. The profile consists of several sections and their corresponding descriptions including: (1) Program Information; (2) Rating Details; (3) Quality Indicators for Center-Based Programs; (4)…

This paper presents a profile of Virginia's Star Quality Initiative prepared as part of the Child Care Quality Rating System (QRS) Assessment Study. The profile consists of several sections and their corresponding descriptions including: (1) Program Information; (2) Rating Details; (3) Quality Indicators for Center-Based Programs; (4) Indicators…