Defines the concept of statistical process control, a quality control method used especially in manufacturing. Generally, concept users set specific standard levels that must be met. Makes the point that although employees work directly with the method, management is responsible for its success within the plant. (CH)

Almost a decade ago, online education unabashedly entered the realm of higher education, and since then the proliferation of distance learning and technology use has dramatically altered the landscape of colleges and universities. Parallel to the surge in distance education have been extensive efforts to ensure quality control for the new…

The Continuous Quality Improvement (CQI) approach has provided many corporations with a tool for adapting to ongoing shifts in demands and resources, and it can offer academic settings similar assistance. CQI offers a mechanism for building a collaborative process that can help departments define their unique strengths and cultivate a distinctive…

In this study, statistical quality control principles were applied to measure the effectiveness of occupational therapy services. (JA)

Dispersion, chemical oxidation, and masking are reviewed as techniques primarily employed for odor control. Devices and systems, costs, and problems of measurement are considered in light of environmental agencies' efforts to curb smelly emissions. (BL)

Traditional library methods assume that each entry going into the catalog must be vertified for correctness and relation to the local catalog. Advocated here is a method for identifying exceptions--those main, added, and subject entries which are incorrect--and for dealing with them. (4 references) (Author/SJ)

A brief look at the need to improve the quality of instructional design. (AA)

Inveighs against the prevalent commodified discourse in higher education, especially as it affects curriculum planning, quality assurance, and learner typologies, suggesting that educational research, in offering models drawn, but now divorced, from practice may contribute to this negative impact. Critiques a polarized model distinguishing…

The paper presents definitions of key terms concerned with development of medical practice guidelines, identifies eight attributes of good practice, and examines issues of guideline implementation and evaluation. The eight attributes are validity, reliability and reproducibility, clinical applicability, clinical flexibility, clarity,…

Describes a management training project at GTE Corporation that aimed to improve the quality of every product and service they offered. (JOW)

Discusses six steps to follow when documenting an ISO 9000 quality system: using ISO 9000 to develop a quality system, identifying a company's business processes, analyzing the business processes; describing the procedures, writing the quality manual, and working to the documented procedures. (SR)