Program and Service Review (PSR) at Pima Community College in Arizona is a mechanism to provide continuous comprehensive evaluation and improvement of instructional programs and those support functions that directly serve students. The PSR's original statement of philosophy stresses the use of qualitative and quantitative measures to identify how effectively the defined needs and objectives are met for the purpose of current and future institutional planning and budgeting. PSR is conducted at two levels. In Level I, each program or discipline responds annually to aggregate data of students, faculty, curriculum, and budget. In Level II, each program or discipline conducts a comprehensive review every 5 years, involving faculty in qualitative analysis for improvement. The most noteworthy achievements attributed to PSR since the pilot program in 1991 are: (1) instructional areas have acquired $570,000 in capital equipment; (2) computer science and office education programs were realigned, with advanced courses being limited to specified campuses; (3) facilities improvements included new biology labs, an expanded data entry lab, and increased space for computer instruction on campus; (4) six new faculty positions have resulted directly from program reviews; (5) significant curriculum changes included a new degree program, four new courses, and modifications in course content and certificate or degree requirements; and (6) nine degree designations have been recommended for cancellation. Reviews involve college personnel in activities that promote self-reflection, problem solving, and improvements. This involvement creates a greater awareness of staff members' roles in achieving institutional goals. PSR also affects the direction of planning and budgeting, tying them more closely to issues that affect student learning and development. (KP)