A domestic credit union engages in a systematic performance improvement plan to better leverage a technical application within its organization. By engaging stakeholders early in the process, standardizing the organization's nomenclature, and building strategic partnerships, the credit union was able to achieve both quantitative and qualitative…

Preparing employees for the immediate work in front of them is a challenge. While most companies are still mastering effectively training their own workforce, some, such as "Training" magazine Top 10 Hall of Famer The Ritz-Carlton Hotel Company, have set up for-profit academies open to the public. When Ritz-Carlton won the national Malcolm…

At Franklin University, we are in the process of creating a master's degree in Instructional Design and Performance Technology. In one of the program courses, Enhancing Learning with Technology, we wanted students to experience applying principles of e-learning while using an industry standard e-learning application. However, we have learned by…

High on any Top 10 list of the most frequent advice offered to young faculty members is this: No good deed goes unpunished. The aphorism at first seems cynical, pessimistic, dysfunctional. Doing good, as members of a higher-education community, is their job. What if everyone just looked out for No. 1? The entire promotion-and-tenure system--which…

If veteran teachers made a list of resolutions for what they'd do next school year to better support new teachers in their schools, what actions and approaches should top those lists? The question has high stakes because half of all new teachers leave the profession within the first five years. Researchers have identified "support from the…

Although sustainability best practices for buildings are generally well understood, campuses face unique challenges because they are developed to support a diverse community with a variety of facilities. From academic facilities and labs to residences and sports facilities, all operate under one organizational umbrella. This can make it difficult…

The purpose of this qualitative study was to determine whether instructional designers and performance technologists utilize instructional design models when designing and developing electronic performance support systems (EPSS). The study also explored if these same designers were utilizing instructional strategies within their EPSS to support…

School librarians need evaluation forms that fit their unique roles and responsibilities and acknowledge both the similarities and differences between classroom teachers and school librarians. The incorporation of American Association of School Librarians' (AASL's) "Empowering Learners: Guidelines for School Library Programs"--a resource that sets…

As the solo school librarian in a modestly sized private school, the author is responsible not only for managing the school library, but also for many other things that come his way throughout the school year. Among the many balls the author has to keep in the air are budgeting, collection development, weeding, lesson planning, fundraising, and…

The growing trends of tiered reference, roving librarians, and virtual reference offer academic libraries several options for providing the most effective reference service. Increased enrollment at community colleges has prompted a reconsideration of how librarians can balance reference, teaching, and faculty responsibilities. This article…

Significant responsibility for the transition from paper to online can be traced to the college admissions office. By instituting online applications, admissions offices fundamentally altered the way in which college admissions works. Always on the forefront of developing and implementing new technology for the benefit of faculty and students,…

The Organizational Effectiveness Model was originally developed by Lance Kennedy-Phillips and Ellen Meents-DeCaigny at DePaul University and has been adapted to address the needs of The Ohio State University. The model's purpose is to help organizations measure progress toward mission fulfillment and goal achievement. It cascades, with each step…

This article presents a systemic, research-based cause analysis model for use in the field of human performance technology (HPT). The model organizes the most prominent barriers to workplace learning and performance into a conceptual framework that explains and illuminates the architecture of these barriers that exist within the fabric of everyday…

APPA's highest institutional honor, the "Award for Excellence in Facilities Management (AFE)," recognizes those educational institutions whose facilities management organizations demonstrate quality in overall operations and effectiveness. The Award for Excellence is based on a set of criteria that include: Leadership; Strategic and…

Web usability focuses on design elements and processes that make web pages easy to use. A website for college students was evaluated for underutilization. One-on-one testing, focus groups, web analytics, peer university review and marketing focus group and demographic data were utilized to conduct usability evaluation. The results indicated that…