Describes the concepts and histories of ombudsmen and of case management. Discusses the advocacy role in social work which includes the dimensions of role specificity, client orientation, problem-solving mode, and resources and constraints. Concludes ombudsmen and case managers augment the advocacy function in the human service system. (ABL)

The role of the ombudsman on California college campuses is analyzed by the ombudsman at San Jose State College. (LR)

A survey of 132 newspaper publishers revealed that only 15 percent had a full-time ombudsman on the staff but that there appeared to have been a broadening and strengthening of ombudsmen's responsibilities between 1967 and 1977. (GT)

Discusses the freedom of information legislation enacted in New Brunswick and Newfoundland, both of which incorporate the ombudsman concept. Highlights include legislative purpose; interpretation; scope of public access to information; government information systems; exemptions; information requests; and appeal mechanisms to the ombudsman or…

Analyzed national survey data on nursing home ombudsman programs to document three alternative formulations of advocacy: (1) individualized/developmentally focused; (2) individualized/patients' rights-focused, and (3) facility/patients' rights-focused. Programmatic efforts will be required to address disparities in conceptions of appropriate…

Suggests the implementation of ombudsmen in the grievance process to provide a safeguard against overtaping the internal workings of the process which could result in severe damage and loss of efficiency. (Author)

The ombudsman role is not well defined, but case studies from schools show him to be playing the Ralph Nader, PR expert, mediator -- and then some. (RA)

Compared effects of ombudsman programs on quality of nursing home care on random sample of 134 Medicare/Medicaid-certified long-term care facilities in Missouri. Found that presence of ombudsman program was most important factor associated with quality for intermediate-care facilities, and was significantly associated with quality for skilled…

A study examined (1) whether the public knows of the newspaper ombudsman and his or her role at the newspaper, and (2) probed the effects of calling a newspaper on public perceptions of the newspaper's interest in accuracy and correcting errors. Two telephone questionnaires were completed by 152 of the 438 persons who had contacted the ombudsman…

Text of a Congressional hearing examining the 10-year-old Long-Term-Care Ombudsman Program funded under the Older Americans Act is presented in this document. Opening remarks are given by Representatives Wyden, Snowe, Biaggi, and Robinson. Witnesses testifying include: (1) Michio Suzuki, Associate Commissioner, Office of State and Tribal Programs,…

Virginia provides an example of how states whose legislatures continue to resist collective bargaining can establish an equitable system of work place jurisprudence. (Author/IRT)

Interviews with ombudsmen at 18 of the 22 United States daily newspapers that have ombudsmen programs reveal that programs were created for a variety of reasons: to raise the confidence of the reading public in newspapers, to help readers understand the intricacies involved in creating and maintaining the press, and to provide access to the press…

Describes the volunteer advocacy program developed by the East Tennessee Advocacy Assistance Program to assist the ombudsman/director in resolving problems of residents in long-term care facilities. Effective volunteer participation requires intensive training, well-defined policies and procedures, coordination with aging network and long-term…