Purpose: The purpose of this paper is to review the dimensions of service quality used in different countries across the world, especially in the higher education sector. Design/methodology/approach: Content analysis is used to get a comprehensive insight of the studies accumulated from some of the selected databases such as Emerald Insight, Ebsco…

"Biometrics" are physical or behavioral human characteristics that can be used to identify a person. It is widely known that keystroke or typing dynamics for short, fixed texts (e.g., passwords) could serve as a behavioral biometric. In this study, we investigate whether keystroke data from essay responses can lead to a reliable…

The overarching goal of this 2-phase study was to investigate the contributions of relational reasoning to mathematical thinking and performance for 790 primary and middle-school Chinese students. Phase I of the study was undertaken to establish the reliability and validity of the Test of Relational Reasoning-Junior (TORRjr), a 32-item measure…

The aim of this manuscript is to examine the perceived parental perfectionism in undergraduate Italian students. Study 1 aimed at exploring the factorial structure, reliability, and construct validity of the Italian version of the Family Almost Perfect Scale (FAPS). The aim of Study 2 was to cross-validate the FAPS structure with a different…

This study aimed at developing the Silpakorn Test of English Proficiency (STEP), in alignment with the Common European Framework of Reference for Languages (CEFR), and in accordance with the theoretical framework established by Alderson et al. (2006). Four major steps were involved in the test construction. First, English language lecturers who…

Cinderella syndrome is a concept which is used to define woman who fear from being independent. Women with Cinderella syndrome are in the need of men's refuge and protection. The syndrome is like a psychological dependence for women and in this dependence, the situation of being patient and moral is important for being rescued by a man as a…

Nonmusical factors affect the Virginia Band and Orchestra Directors Association (VBODA) concert performances and subsequent assessment results; namely, school size, ethnicity, and socioeconomic status. A comparison of ratings given by individual trained evaluators demonstrates interrater reliability. A comparison of final ratings given at…

Peer-mediated interventions (PMIs) offer substantial benefits to middle school, high school, and post-secondary students with intellectual and developmental disabilities (IDD). However, with no valid and reliable measure to capture the ways in which the peers without disabilities are impacted, far less is known about the outcomes for these…

Purpose: Language sample analysis is widely regarded as the gold standard of language assessment. However, the uncertainty regarding the optimal length of sample and the limited availability of developmental language data for nonmainstream languages such as Afrikaans complicate reliable use of the method. The study aimed to provide guidelines on…

The efficiency of the distance education process can be evaluated from various aspects. One of the most important indicators in revealing the effectiveness of the distance education process is the satisfaction level of the learners. This study aimed to develop a valid and reliable satisfaction with distance education scale for secondary and high…

Although artificial Intelligence (AI) is prevalent and impacts facets of daily life, there is limited research on responsible and humanistic design, implementation, and evaluation of AI, especially in the field of education. Afterall, learning is inherently a social endeavor involving human interactions, rendering the need for AI designs to be…

Background: The use of metacognition is critical to learning, especially in fields such as engineering that involve problem-solving and difficult conceptual material. Due to limitations with current methodological approaches, new methods are needed to investigate engineering students' metacognitive engagement in learning situations that are…

The purpose of the study was to measure graduate students' academic hardiness (GSAH) and academic self-efficacy (GSASE) and to examine the relationships between the two. A total of 202 graduate students across disciplines were recruited to complete two questionnaires (GSAH and GSASE). Results of exploratory factor analyses showed that the GSAH and…

This study employed a mixed-design approach and the Many-Facet Rasch Measurement (MFRM) framework to investigate whether rater bias occurred between the onscreen scoring (OSS) mode and the paper-based scoring (PBS) mode. Nine human raters analytically marked scanned scripts and paper scripts using a six-category (i.e., six-criterion) rating…

The study is aimed at developing a valid and reliable measurement instrument intended to identify the perception of the third and fourth grade primary school pupils in relation to their teachers' behaviour throughout their education. The analysis of the related literature and the draft version of the scale were prepared after obtaining expert…