Challenges in higher education continue to arise, providing administrators with insights into how prepared--or unprepared--their institutions may be for future crises. The purpose of the study is to examine how mid-level leadership, staff, and students perceived the disaster response to Hurricane Ida during the 2021-2022 academic year. Using the…

The purpose of this toolkit is to help education leaders craft written language that conveys their work clearly, effectively, and in a way that resonates with their intended audiences--otherwise known as messaging. Written messaging is the most critical approach for achieving coherence, consistency, and resonance. It ensures the audiences are…

The purpose of this qualitative case study aimed to identify and describe the use of succession planning found in an educational environment, and the perceptions of administrators and teachers regarding its use. Succession planning was said to be a systematic process to identify, develop, and grow individuals for greater responsibility in the…

This article indicates ways faculty developers can engineer forums in which they "eavesdrop" on faculty as they interact with each other and other campus personnel, including the faculty developers themselves. Eavesdropping facilitates communication as it allows for faculty developers to listen in real time to faculty concerns and…

This paper empirically explores the underlying factors influencing students' choice of private education providers in a developing country. Hence, this research aims to contribute to the existing literature by enhancing the understanding of university choice among students, satisfaction, and loyalty, particularly within the context of African…

This study explores how college and university presidents strategically negotiate institutional pressures and competing social norms in an attempt to maintain organizational legitimacy. It examines how presidents strategically frame organizational events in ways that help constituents make sense of their actions. Using archival and qualitative…

The primary objective of this research is to ascertain the manner in which higher education institutions offering open and distance education incorporate the concept of openness into their vision, mission, core values, and tactics. This study employs a descriptive research design to ascertain the current state of affairs. The research methodology…

This study examines knowledge-sharing practices within a community of practice (CoP) through a case study of the Fresh Produce and Floral Council (FPFC). The study sought to investigate how the FPFC promoted agricultural knowledge and expertise, impacted its members' social relationships and knowledge-sharing practices, communicated clear roles…

Given the low price of community college relative to need-based aid, last-dollar "free community college" (i.e., Promise) programs often only marginally reduce students' real costs. Given this reality, some claim that these programs impact students largely through "messaging": information conveying the affordability of…

This article uses personas to illustrate the range of technical communication knowledge work developed through its practitioners--to articulate the functions, characteristics, traits, skills, and workplace styles of positions someone in the field might pursue. Recent research has provided valuable data about the expanding and evolving skill sets…

There is little literature on what community college library deans must do to transform the community college library into an integral part of modern community colleges. Using a qualitative approach, this study examines the roles and responsibilities of an effective leader in a community college library. Semi-structured interviews with six Texas…

This study explores how aesthetic decisions influence community college presidents. Aesthetic choices communicate powerful messages (McArdle-Clinton, 2008). These messages influence a campus community, affecting access, cost, decision, and equity (Bouillard & Deslandes, 2015; Connor & Schrecker, 2010; Fairclough, 1995; James, 2013). These…

Universities have historically fostered spaces where students, faculty, staff, and administration can fruitfully engage in discussion around contentious issues. Current political divisions have had a chilling effect on these discussions inside and outside the classroom. To nurture a campus culture of dialogic engagement, the communication studies…

Purpose: Relying on the principles of the social exchange theory, the current study is aimed at investigating the impact of team-member exchange relationships (TMX) among school management team (SMT) members on school outcomes (organizational citizenship behavior [OCB], job satisfaction and innovation) via the mediating role of leader-member…

This study investigated the relationship between teachers' job satisfaction and teachers' satisfaction with their salary, the number of years teaching, and the principals' communication about the kind of school they want. Teacher attrition in the K-12 public school system is a well-documented problem citing many motives and causes. The recruitment…