Purpose: The focus of this paper is on management training and development. The purpose has been to address how coaching can be applied to learn about leadership tools and what effect this has on management behaviour and development. Design/methodology/approach: This is a qualitative case study of a management development program. The empirical…

In an effort to teach students the basic knowledge of research methods and the realities of conducting research in the context of agencies in the community, faculty developed and implemented a service learning model for teaching research and program evaluation to foundation-year MSW students. A year-long foundation course was designed in which one…

Introduction: Despite the knowledge of good communication as a precondition for optimal care and treatment in health care, serious communication problems are still experienced by patients as well as by health care professionals. An orthopedic surgery department initiated a 3-day communication skills training course for all staff members expecting…

Conditional cash transfer (CCT) programs have spread worldwide as a new form of social assistance for the poor. Previous evaluations of CCT programs focus mainly on rural settings, and little is known about their effects in urban areas. This paper studies the short-term (1- and 2-year) effects of the Mexican "Oportunidades" CCT program…

Governments frequently introduce education policy reforms to improve the educational outcomes of pupils. These often have simultaneous effects on pupils because they are implemented in the same schools and at the same time. In this paper, we evaluate the relative and multiple overlapping effects of two flagship British educational policies--the…

The purpose of this study was to investigate the degree to which differences exist between accredited and non-accredited school psychology training programs on specific characteristics of training theorized to prepare graduates for working with racially, ethnically, and/or linguistically diverse students. Training directors from each of the 237…

The New York State Education Department (NYSED), in partnership with the New York City Department of Education (NYCDOE), was granted funding as part of the "Striving Readers Project" to address the literacy needs of adolescent struggling readers early in middle school. The goal of the project was to implement and examine the impact of a…

Starting in the fall of 2009, ELL (English-language learner) instructional coaches began to provide workshops to ELL and general education teachers in a northwest American city. This article aims to analyze the differentiated instruction provided in the workshops. Data in this study include observational field notes, interviews, and documents.…

What kinds of ethical dilemmas do people who are new to the profession of evaluation face? Are they different from the challenges faced by more experienced evaluators? What strategies do they use to resolve them? These questions were the starting point for the essays included in this issue of the Ethical Challenges section. The essays were written…

Programs and policies invariably contain new knowledge. Theories about knowledge utilization, diffusion, implementation, transfer, and knowledge translation theories illuminate some mechanisms of change processes. But more often than not, when it comes to understanding patterns about change processes, "the foreground" is privileged more…

At a recent assessment workshop, one of the authors' colleagues, Andrew Stuart Bergerson, offered a novel metaphor for building their university's assessment program. "We need to spread the assessment virus on campus," Drew remarked, half seriously. Although they had a good laugh over this image at the time, it encapsulates the faculty-driven…

Impact evaluations assess the degree to which changes in outcomes can be attributed to an intervention rather than to other factors. Such attribution requires knowing what outcomes would have looked like in the absence of the intervention. This counterfactual world can be inferred only indirectly through evaluation designs that control for…

This article describes Emory University's Excellence Through Leadership program. Started in 2006, the yearlong program is designed to help up to 20 administrators and faculty members annually improve their leadership skills, as well as create a pipeline to eventually replace senior leaders at the institution. Emory's leadership program is just one…

Literacy interventions in the family context have great potential to promote reading development in children. However, the results of meta-analyses indicate that family-based approaches tend not to be as effective as expected. Although the effectiveness of family literacy interventions can be assumed to hinge largely on the quality of their…

The current evaluation literature tends to conceptualize evaluator roles as a single, overarching orientation toward an evaluation, an orientation largely driven by evaluation methods, models, or stakeholder orientations. Roles identified range from a social transformer or a neutral social scientist to that of an educator or even a power merchant.…